Lindsey Broud
Provo,UT
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
DIRECTOR OF MENU OPERATIONS
Crumbl HQ
08.2024 - Current
- Oversaw department restructure, including hiring multiple new team members, resulting in a 30% increase in recipe assessment efficiency.
- Made data-informed decisions leading to the success of a multitude of new product rollouts.
- Improved the menu database training process, allowing leadership to make more impactful product decisions.
- Improved franchise operation revenue by creating detailed reports, documentation, and instructions.
- Oversaw all cross-team communication for the Menu department.
- Led multiple teams, ensuring that all menu items passed strict quality guidelines.
- Coordinated cross-functional teams to streamline operations and improve efficiency.
SR. MANAGER OF INSTRUCTIONAL DESIGN
Crumbl HQ
01.2024 - 08.2024
- Developed engaging course content used to improve global franchise operations in all areas, including Menu, Marketing, Finance, and Supply Chain.
- Hired and led a new Instructional Design team, which oversaw all company-wide training projects.
- Consistently met or exceeded company OKRs by setting clear and consistent goals, both personally and as a team.
- Improved training materials, such as weekly content, assets, and instruction manuals, resulted in increased engagement among franchise partners.
DIRECTOR OF TRAINING IMPLEMENTATION
Crumbl HQ
03.2021 - 12.2023
- Developed and designed course curriculum for Crumbl store operators and Franchise Partners regarding financial literacy, marketing, inventory management, ordering, waste and labor management, scheduling, food safety, quality assurance, and customer experience.
- Project Managed Crumbl's 2022 Managers Conference, a large scale, 3-day, in-depth training convention for over 400 managers and operators nationwide.
- Simultaneously supervised disparate groups while maintaining operational excellence across areas.
- Oversaw Corporate Flagship Store including operations, scheduling, inventory, hiring, and deliveries.
- Managed operational training of 150 managers and franchise owners resulting in increased international franchise store sales.
- Led high performing team of instructors in creating and improving Crumbl Franchise in-person training.
BUSINESS COACH & QUALITY SPECIALIST
Crumbl HQ
07.2020 - 03.2021
- Assisted 30 franchise units in any business related needs including ordering, inventory, scheduling, and customer and employee experience.
- Worked closely with the CEO, COO, CTO to ensure proper and clear communication was relayed to franchise partners, improving the franchisee/franchisor relationship.
- Answered technical baking and ordering questions from franchise partners, managers, and other members of the HQ executive team, ensuring expectations were comprehensible.
- Analyzed 50 stores' cookie photos for quality assurance, improving customer satisfaction by 15%.
Education
Bachelor of Science - Public Health
Utah Valley University
Orem, UT04-2013
Skills
- Project management
- Strategic planning
- Cross-team communication
- Operations management
- Situational fluency
- Mentorship
- Change management
- Team leadership
- Data analysis
- Stakeholder engagement
References
References available upon request.
Timeline
DIRECTOR OF MENU OPERATIONS
Crumbl HQ
08.2024 - Current
SR. MANAGER OF INSTRUCTIONAL DESIGN
Crumbl HQ
01.2024 - 08.2024
DIRECTOR OF TRAINING IMPLEMENTATION
Crumbl HQ
03.2021 - 12.2023
BUSINESS COACH & QUALITY SPECIALIST
Crumbl HQ
07.2020 - 03.2021
Bachelor of Science - Public Health
Utah Valley University
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