Lindsey Bryant
West Valley City,UT
Summary
Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities. Proficient in medical software, patient scheduling, and empathetic support. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Cleaning Professional
Clean Sweep
10.2021 - 12.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied waste receptacles and moved trash to designated disposal area.
- Collaborated with other staff members to complete large-scale projects within specified deadlines.
- Boosted company reputation through exceptional attention to detail in all aspects of the cleaning process.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Clean New Construction housing before house is put on market. Clean Residential
Patient Care Rep
Sutter Shared Services
02.2018 - 02.2020
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in increased patient satisfaction.
- Register New Patients by creating medical chart.
- Triage patients for Urgent and Emergent symptoms.
- Send encounters to doctors regarding refills, orders, and test results
- Cancel, reschedule and confirm appointments for New and Existing Patients
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Member Service Representative
Sutter Physicians Services
10.2017 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Verify Eligibility and Insurance Benefits for Members, Providers, and Brokers.
- Change assigned Primary Care Doctor for Members.
- Transfer calls to appropriate Medical Group for Authorization requests, Auth Status, Claim status, Ect..
- Process Member Appeals/Grievances.
- Answer Billing & Premium Payment questions for Brokers & Employers regarding certain groups.
Property Manager
Bryant Property Management
02.2003 - 05.2010
- Used time management and efficient cleaning methods to meet deadlines.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Emptied waste receptacles and moved trash to designated disposal area.
- Collaborated with other staff members to complete large-scale projects within specified deadlines.
- Boosted company reputation through exceptional attention to detail in all aspects of the cleaning process.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists ! floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Fostered a sense of ownership among team members by consistently delivering on commitments and maintaining open lines of communication.
Education
Diploma - General Studies
Granite School District
West Valley City, UT06.2002
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Patient chart maintenance
- Patient registration
- Scheduling appointments
- Insurance verification
- Customer service
- Critical thinking skills
- Office administration
- Filing and recordkeeping
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Business management
Timeline
Cleaning Professional
Clean Sweep
10.2021 - 12.2023
Patient Care Rep
Sutter Shared Services
02.2018 - 02.2020
Member Service Representative
Sutter Physicians Services
10.2017 - 02.2018
Property Manager
Bryant Property Management
02.2003 - 05.2010
Diploma - General Studies
Granite School District
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