Lindsey Brzica
Alexandria,VA
Summary
Results-driven professional specializing in program management, known for delivering successful outcomes and fostering collaborative environments. Recognized for strategic planning and problem-solving abilities, consistently meeting and exceeding goals. Relied upon to adapt to changing needs and ensure team alignment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Program Manager, Clinical Operations
Blue Cross Blue Shield Association
06.2019 - Current
- Lead Healthcare Effectiveness Data and Information Set (HEDIS) related initiatives within the Federal Employee Program (FEP), ensuring compliance with U.S. Office of Personnel Management and National Committee Quality Assurance standards.
- Organize and lead the monthly HEDIS Improvement Team Town Hall, a meeting designed to provide updates on quality and regulatory matters for Plans and to facilitate the sharing of industry best practices for improving priority quality metrics.
- Develop and implement strategies to improve HEDIS performance measures, working closely with cross-functional teams.
- Manage program timelines, deliverables, and stakeholder communications to drive quality outcomes.
- Collaborate with internal teams, including healthcare analytics, clinical operations, and IT, to streamline data collection and reporting.
- Provide guidance on quality improvement initiatives and leverage best practices to enhance healthcare performance metrics.
- Serve as a primary liaison between BCBSA FEP and external partners, such as health plans, vendors, and auditors.
- Monitor regulatory changes and industry trends, ensuring program alignment with evolving standards.
Registered Nurse, Medical-Surgical Float Pool
George Washington University Hospital
07.2018 - 07.2019
- Compassionate and adaptable registered nurse with experience in medical-surgical units, providing high-quality patient care across multiple hospital departments.
- Skilled in assessing, planning, implementing, and evaluating patient treatment plans in fast-paced and diverse clinical settings.
Transplant Nurse Coordinator
George Washington University Hospital
10.2016 - 07.2018
- Coordinated evaluations of potential renal candidates, provided education and led collaborative care efforts for the patient in preparation for transplantation
- Completed thorough health history and documentation to facilitate patient care and review testing to determine candidate's suitability for transplant
- Presented potential renal candidates at multidisciplinary selection board, comprised of physicians, social workers, dietitians and other healthcare professionals tasked with determining candidate placement on transplant waitlist
- Led cross-functional efforts to coordinate deceased and living donor kidney transplants
- Participated in the George Washington Transplant Institute's Policy and Procedure Committee meetings
- Ensure compliance with transplant protocols, hospital policies, and regulatory requirements.
- Led educational efforts of hospital employees on proper care of transplant patients to ensure pre and postoperative care is provided according to clinical guidelines
Registered Nurse, Medical-Surgical Unit
George Washington University Hospital
07.2014 - 10.2016
- Provided preoperative and postoperative care within the general surgery unit
- Possessed excellent patient assessment skills with expertise providing care according to clinical guidelines
- Provide education to patients and family members regarding medical conditions, medications, postsurgical care and discharge instructions
- Provided leadership as a charge nurse and nurse preceptor to newly hired nursing staff and nursing students completing internships
- Represented nursing unit on the Performance Improvement and Safety Council, assisted council by educating colleagues on how to implement new policies and practices
Registered Nurse, Medical-Surgical Unit
Mount Sinai Hospital
08.2011 - 07.2014
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Participated in educational opportunities and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.
- Utilized critical thinking skills to prioritize nursing interventions based on patient acuity and individual need.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Designated Magnet nursing champion for nursing unit, educated nursing staff on knowledge for hospital Magnet redesignation
Education
Master of Science - Family Nurse Practitioner
Marymount University
Arlington, VA05-2019
Bachelor of Science - Nursing
Marymount University
Arlington, VA05-2011
Bachelor of Science - Health Education And Behavior, Community Health
University of Florida
Gainesville, FL05-2009
Skills
- Project development and leadership
- Client relationship management
- Best practices implementation
- Cross-functional teamwork
- Clinical knowledge
- Expertise in healthcare IT systems
Certification
- Registered Nurse License, Virginia, #0001249290, Expiration February 2027
Timeline
Senior Program Manager, Clinical Operations
Blue Cross Blue Shield Association
06.2019 - Current
Registered Nurse, Medical-Surgical Float Pool
George Washington University Hospital
07.2018 - 07.2019
Transplant Nurse Coordinator
George Washington University Hospital
10.2016 - 07.2018
Registered Nurse, Medical-Surgical Unit
George Washington University Hospital
07.2014 - 10.2016
Registered Nurse, Medical-Surgical Unit
Mount Sinai Hospital
08.2011 - 07.2014
Master of Science - Family Nurse Practitioner
Marymount University
Bachelor of Science - Nursing
Marymount University
Bachelor of Science - Health Education And Behavior, Community Health
University of Florida
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