Amy Hays
Mason City,IA
Summary
Outgoing Food Service Professional with strong work ethic and terrific customer service skills. Energetic, takes accurate orders, answers menu questions and mentors new employees. Background across variety of food service environments. Dedicated to increasing sales, diversifying menus, optimizing top notch customer satisfaction, and works well with others to reach employer goals.
Overview
15
15
years of professional experience
Work History
Aseptic Technician
Zoetis
11.2023 - 03.2024
- Exhibited strong attention-to-detail skills while reviewing sterility test results for accuracy prior to submission.
- Optimized inventory management practices by accurately tracking raw materials consumption throughout the manufacturing process.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Ensured product safety and efficacy by conducting routine inspections of final products for defects or deviations from specifications.
- Supported quality control efforts through accurate documentation of batch records, equipment logs, and other essential data.
- Enhanced aseptic techniques by diligently adhering to standard operating procedures and maintaining cleanroom environments.
- Contributed to successful audits through thorough preparation, timely responses to inquiries, and detailed recordkeeping.
- Prevented potential hazards by properly disposing of waste materials according to established protocols.
- Reduced contamination risks by consistently monitoring and adjusting environmental controls in the aseptic processing area.
Shift Manager
Surfside Hospitality Group
05.2022 - 12.2023
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cook
Taher Food Services
04.2023 - 08.2023
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Collaborated with school staff to promote healthy eating habits and nutritional education.
- Implemented efficient food prep methods, reducing wait times during the lunch rush.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Prepared ingredients and recipe components ahead of time.
- Fostered a welcoming atmosphere by engaging with students in a friendly manner during meal service.
Kitchen Manager
Laser Food Service
01.2023 - 04.2023
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Estimator/Project Manager
Hickory Builders
07.2021 - 01.2023
- Built and established strong partnerships with teams, vendors and contractors.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Prepared cost estimates for projects of varying sizes.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Conducted periodic inspections of job sites for quality and progress.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Drafted project construction schedule and updated as job progressed.
Assistant Manager
Tommy’s Express car wash
05.2020 - 07.2021
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Business Development Manager
Servpro of Mason city, Austin, Albert Lea
07.2017 - 05.2020
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Liaised with channel partners to build business.
- Participated in industry and trade organizations to build industry and customer alliances.
- Established new customer accounts using negotiation and sales closing abilities.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Leveraged cold calling, in-person visits and referrals to build leads.
Waitress/Bartender
Quartermasters bar and grill
02.2015 - 05.2017
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hair and Makeup Artist
The Beauty Salon
03.2015 - 01.2016
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Operated cash registers to receive payments from patrons.
- Used curlers, rollers and curling irons to press and curl hair.
- Bleached, dyed or tinted hair using applicator or brush.
- Shaved, trimmed and shaped beards and mustaches.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Scheduled client appointments.
- Demonstrated and sold hair care products and cosmetics.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Server/Bartender/Expo/Prep
Gallagher’s Bar & Grill
08.2013 - 05.2014
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender/Expo
Applebee’s
04.2009 - 08.2013
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upheld strict regulations for safe alcohol service and food safety.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Cosmetology License -
College of Wilmington
Wilmington, NC09.2014
High School Diploma -
Mason City High School
Mason City, IA05.2006
Skills
- Performance Improvements
- Project Management
- Team Leadership
- Detail Oriented
- Customer Relationship Management
- Hospitality and service industry background
- Work Planning and Prioritization
- Team Collaboration
Timeline
Aseptic Technician
Zoetis
11.2023 - 03.2024
Cook
Taher Food Services
04.2023 - 08.2023
Kitchen Manager
Laser Food Service
01.2023 - 04.2023
Shift Manager
Surfside Hospitality Group
05.2022 - 12.2023
Estimator/Project Manager
Hickory Builders
07.2021 - 01.2023
Assistant Manager
Tommy’s Express car wash
05.2020 - 07.2021
Business Development Manager
Servpro of Mason city, Austin, Albert Lea
07.2017 - 05.2020
Hair and Makeup Artist
The Beauty Salon
03.2015 - 01.2016
Waitress/Bartender
Quartermasters bar and grill
02.2015 - 05.2017
Server/Bartender/Expo/Prep
Gallagher’s Bar & Grill
08.2013 - 05.2014
Server/Bartender/Expo
Applebee’s
04.2009 - 08.2013
Cosmetology License -
College of Wilmington
High School Diploma -
Mason City High School