Lindsey Burch
North Charleston,SC
Summary
Passionate, enthusiastic and goal driven hospitality Manager with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional experiences to guests to maintain consistent revenue. Mentoring future leaders excelling in each aspect of their careers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Manager
Toast All Day
07.2017 - 02.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Shift Leader
Cracker Barrel
03.2013 - 11.2018
- Cleaned and organized kitchen, dining and service areas.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Checked and monitored inventory levels to reorder items.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Utilized POS system to receive and process food and beverage orders.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Education
Bachelor Of - Applied Psychology
University of Phoenix
Tempe, AZSkills
- Hospitality Management
- Quality Improvement Leadership
- Corporate Regulations
- POS Systems Operations
- Service Prioritization
- Coaching and Training
- Quality Control
- Resolving Disputes
- Guest Satisfaction
- Restaurant Operation
- Maintaining Clean Work Areas
- Health Code Compliance
- Food Costs
- Assignment Delegation
- Hiring Procedures
- Calm and Pleasant Demeanor
Certification
- Certified in Hospitality Management- Health and Safety in Food Services- January 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is made up of a series of judgments on insufficient data, and if we waited to run down all our doubts, it would flow past us.
Learned Hand
Timeline
Front of House Manager
Toast All Day
07.2017 - 02.2023
Shift Leader
Cracker Barrel
03.2013 - 11.2018
Bachelor Of - Applied Psychology
University of Phoenix
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