Lindsey Burton
Charlotte,NC
Summary
Driven professional with a proven track record in the hospitality sector, notably at Summit Coffee. Excelled in inventory management and sales expertise, enhancing operational efficiency and profitability. Demonstrated exceptional team leadership and customer service skills, fostering significant improvements in customer satisfaction and repeat business. Adapted and thrived in fast-paced environments, showcasing a blend of excellent memory and friendly demeanor. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/Customer Service Representative
Summit Coffee
09.2023 - 07.2024
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Chef
SARK Food Group
08.2022 - 03.2023
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Collaborated with staff members to create meals for large banquets.
Lead Server and Sake Instructor
Rule of Thirds
07.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Gained thorough knowledge of Japanese cuisine to assist guests in understanding current offerings
- Instructed and educated guests and new hires on a wide array of Sake and Japanese whiskey's
- Managed and oversaw special events such as; weddings, birthdays, celebrity guests, etc.
Barista and Food Runner
Lilia Ristorante
04.2021 - 07.2021
- Extensive knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Anticipated, clarified, and fulfilled guests needs to ensure customer satisfaction
- Managed Cafe and implemented training procedures for new hires
- Controlled line and crowd with quick, efficient service.
Bartender Shift Manager
Salud Cerveceria
05.2019 - 08.2020
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Responsible for selling products and setting up for special events throughout store and community
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista
Mugs Coffee
01.2016 - 05.2019
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Arts - Nursing Assistance
Central Piedmont Community College
Charlotte, NC05.2018
Skills
- Cash Handling
- Menu Memorization
- Ordering Procedures
- POS Systems
- Up-selling
- Excellent memory
- Inventory Management
- Sales expertise
- Team Player
- Adaptive and creative
- Friendly and outgoing
- Team Leadership
Certification
CPR Certified
First Aid Certified
Dance, Singing, Writing
I've been a dancer since I was a young child. I'm also a writer and currently working on publishing a piece.
Languages
Korean
Limited Working
Spanish
Limited Working
Timeline
Barista/Customer Service Representative
Summit Coffee
09.2023 - 07.2024
Chef
SARK Food Group
08.2022 - 03.2023
Lead Server and Sake Instructor
Rule of Thirds
07.2021 - 05.2022
Barista and Food Runner
Lilia Ristorante
04.2021 - 07.2021
Bartender Shift Manager
Salud Cerveceria
05.2019 - 08.2020
Barista
Mugs Coffee
01.2016 - 05.2019
Associate of Arts - Nursing Assistance
Central Piedmont Community College
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