Lindsey Canapary
Raeford,North Carolina
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
5 Star Hospitality/Royal INK Sandwiches
West Palm Beach, FL
06.2023 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
Full Cycle Recruiter
Lou-Haak Staffing Agency
Remote
11.2021 - 05.2023
- Sourced and screened potential candidates for open positions
- Reviewed resumes, conducted phone screens, and managed candidate pipelines
- Developed job descriptions and postings to attract qualified applicants
- Conducted in-depth interviews with top candidates to assess skills and fit
- Maintained Applicant Tracking System records of all applicants
- Negotiated salaries and other employment terms with successful applicants
- Built relationships with universities, colleges, alumni associations
- Identified best practices for recruiting process improvement
- Coordinated background checks on successful candidates prior to offer acceptance.
District Manager
Eagle Canyon Capital, LLC
San Ramon, CA
12.2016 - 10.2021
- Developed and implemented strategies to improve customer service levels in the district
- Monitored customer feedback and satisfaction ratings, identified areas for improvement and implemented corrective action plans
- Coordinated with vendors to ensure timely delivery of products and services within budget
- Ensured compliance with all applicable regulations, policies, procedures and standards related to service operations in the district
- Analyzed data from customer surveys to identify trends and opportunities for improvement in service quality
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed
- Maintained up-to-date knowledge of industry best practices in order to recommend appropriate changes or improvements
- Facilitated training sessions for new employees on product features, use cases, troubleshooting techniques
- Developed processes to track progress against goals and objectives related to service operations
- Implemented cost-saving measures without compromising quality of services delivered
- Hired and trained service department staff to drive performance
- Created annual department budget, aligning with organization's financial and operational objectives
- Recruited and trained new employees to meet job requirements
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
General Manager
PretzelPowerInc
Milpitas, CA
10.2015 - 11.2016
- Managed and supervised staff members in a fast-paced Auntie Anne's store
- Monitored product quality and adherence to operating procedures
- Addressed and resolved customer needs, questions, and complaints
- Performed opening and closing procedures, including maintenance and cleaning
- Complied with all Auntie Anne's policies and relevant regulations.
Education
Diploma -
Jupiter High School
Jupiter, FL05.2014
Bachelor's Degree -
Palm Beach State College
Skills
- Leadership
- Team Management
- Problem Solving
- Customer Service
- Data Analysis
- Operations Management
- Staff Development
- Business Development
Languages
- English
- Spanish
Timeline
General Manager of Operations
5 Star Hospitality/Royal INK Sandwiches
06.2023 - 09.2024
Full Cycle Recruiter
Lou-Haak Staffing Agency
11.2021 - 05.2023
District Manager
Eagle Canyon Capital, LLC
12.2016 - 10.2021
General Manager
PretzelPowerInc
10.2015 - 11.2016
Diploma -
Jupiter High School
Bachelor's Degree -
Palm Beach State College
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