Lindsey Canning
Summary
Experienced Customer Service Representative with a proven track record at Great Western Malting Co, excelling in conflict resolution and customer relations. Recognized for maintaining a 100% order accuracy rate while enhancing customer loyalty through effective listening and in-depth product knowledge. Committed to delivering exceptional service and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Great Western Malting Co
03.2020 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information via email and phone.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained 100% order accuracy rate for extended periods.
- Consistently went above and beyond my responsibilities to meet the demands of my role.
- Cultivated strong working relationships with colleagues across various departments, including sales, warehouse, and management, as well as with valued customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Successfully navigated numerous company wide system changes.
- Participated in training programs to enhance product knowledge and customer service skills.
- Cross-trained and provided backup support for other departments in organization.
- Tracked shipments for customers and worked with our Logistics Team on expedited shipments.
- Worked with Claims team and helped enter/investigate claims.
Customer Service Representative
Contact Lens King
03.2011 - 03.2020
- Responded efficiently to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier/Cook
Borderview Grocery
03.2009 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Northeastern Clinton CSD
Champlain, NY06-2008
Skills
- Customer service
- Effective listening
- Critical thinking
- Accurate data entry
- Conflict resolution
- Customer relations
- Proficient in computer applications
- Conflict resolution
- Payment processing
- Proficient in Microsoft Outlook
- In-depth product knowledge
- Efficient order processing
Timeline
Customer Service Representative
Great Western Malting Co
03.2020 - 07.2025
Customer Service Representative
Contact Lens King
03.2011 - 03.2020
Cashier/Cook
Borderview Grocery
03.2009 - 03.2011
High School Diploma -
Northeastern Clinton CSD
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