Summary
Overview
Work History
Education
Skills
Hobbies & Interests
Timeline
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Lindsey Carillo

Summary

Dynamic and results-driven professional with a robust background as a Patient Access Representative and Medical Office Assistant, poised to excel as your Personal Assistant. Renowned for exceptional organizational acumen, adept multitasking, and a proactive problem-solving approach. Demonstrated success in streamlining processes, managing complex schedules, and finding creative solutions in fast-paced environments.


My experience extends to payroll management, where I efficiently handled financial responsibilities, contributing to seamless and error-free processes. In staff scheduling, I successfully coordinated diverse teams, ensuring optimal resource utilization and a smooth workflow. Additionally, my expertise in orchestrating complex patient home visit schedules for over 15 exposure coaches at a time showcases my ability to manage intricate logistics with precision.


Possessing a strong personality for taking control and executing diverse administrative tasks, I am well-versed in insurance processes, patient payments, and surgical scheduling. Effective communication skills, both written and verbal, enable me to serve as an adept liaison between internal and external stakeholders. With a background in healthcare roles, I bring financial acumen, attention to detail, and collaborative teamwork to foster a positive and efficient work environment.


As a versatile multitasker, I thrive in ever-changing tasks and excel in managing diverse responsibilities with poise and precision. My commitment to continuous learning and adaptability aligns seamlessly with your need for a Personal Assistant capable of responding to unpredictable requests. I am confident in my ability to enhance your workflow, address dynamic challenges, and contribute to your success with creativity, resourcefulness, and a results-driven mindset.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Lifespan Bradley Hospital
01.2015 - Current
  • Enhanced office efficiency for the Programs' leadership team by streamlining administrative processes and implementing organizational systems.
  • Supported the Medical Director, Clinical Director, and Director of Research and Training through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Provided comprehensive administrative support to the Programs' leadership team, including the Medical Director, Clinical Director, and Director of Research and Training.
  • Coordinated complex calendars, scheduled appointments, and managed meeting logistics to ensure efficient workflow.
  • Drafted and edited correspondence, presentations, and reports for executive review.
  • Acted as a liaison between the department head and internal/external stakeholders and special interest groups, demonstrating strong communication and interpersonal skills.
  • Coordinated and executed special projects as assigned by the department head, demonstrating adaptability and problem-solving abilities.

Patient Access Representative

Lifespan Bradley Hospital
09.2011 - 01.2015
  • Spearheaded the streamlining of patient registration processes, showcasing a proactive approach to process improvement and an ability to take control of intricate tasks.
  • Demonstrated exceptional organizational skills in managing patient records and information, ensuring a high level of accuracy and efficiency.
  • Successfully improved patient satisfaction scores by addressing concerns promptly and providing personalized assistance, showcasing a strong and approachable personality.
  • Enhanced overall patient experience through effective communication and thorough explanations of complex insurance benefits and coverage, demonstrating strong communication skills.
  • Implemented efficient data collection methods to reduce wait times, displaying multitasking abilities and adaptability in a dynamic healthcare environment.
  • Maintained a well-organized database, exhibiting meticulous attention to detail and the ability to handle diverse and ever-changing information.
  • Collaborated with various departments to ensure smooth communication and coordination, highlighting teamwork and interpersonal skills.
  • Acted as a point of contact for patient inquiries, displaying resourcefulness in finding solutions to diverse and unpredictable requests.

Medical Office Assistant

Musco Center For Sight
08.2008 - 09.2011
  • Managed end-to-end insurance processes by submitting claims, ensuring timely reimbursement, and mitigating financial discrepancies, showcasing a strong grasp of financial and administrative responsibilities.
  • Successfully collected patient payments, demonstrating financial acumen and responsibility in handling revenue-related tasks.
  • Coordinated the surgical schedule, showcasing organizational skills and the ability to manage complex logistics efficiently.
  • Clinically collected essential information for the doctor to provide optimal patient care, demonstrating a hands-on approach to supporting medical professionals.
  • Assisted in performing various tests and procedures in the office, highlighting a diverse skill set and a willingness to take on multifaceted responsibilities.
  • Collaborated with the ophthalmologist to optimize patient care workflows, exhibiting adaptability and problem-solving abilities in a specialized medical setting.
  • Contributed to a positive work environment by maintaining organized files, facilitating clear communication between staff members, and actively engaging in the enhancement of office processes.

Education

Medical Assisting Certification -

Lincoln Technical Institute
Lincoln, RI
08.2008

High School Diploma -

Johnston Senior High School
Johnston, RI
06.2007

Skills

  • Efficient Appointment Scheduling
  • Accurate Data Entry and Record-Keeping
  • Insurance Verification and Authorization
  • Knowledgeable with Insurance Practices
  • Complex Schedule Coordination
  • Collaborative Interdepartmental Communication
  • Customer Service and Patient Support
  • Drafting and Editing Correspondence
  • Special Project Coordination
  • Streamlining Administrative Processes
  • Effective Communication with Internal/External Stakeholders
  • Managing Calendars and Scheduling
  • Travel Arrangement Coordination
  • Efficient Time Management and Task Prioritization
  • Creative Problem-Solving
  • Proactive Approach to Process Improvement
  • Meticulous Attention to Detail
  • Financial Responsibility and Billing Processes
  • Adaptability in Fast-Paced Environments
  • Strong Personality for Taking Control of Tasks

Hobbies & Interests

Hobbies and Interests:


Family Event Coordination:

  • Expertly plan and execute family gatherings, showcasing strong organizational and event management skills.

DIY Home Organization:

  • Passionate about creating efficient home solutions through hands-on projects.

Crafting and Gift Creation:

  • Engage in crafting and personalized gift creation, demonstrating attention to detail and thoughtful gestures.

Journaling and Writing:

  • Cultivate daily journaling for excellent written communication skills and self-expression.

Bullet Journaling:

  • Passionate about bullet journaling for personalized organization, goal tracking, and mindfulness.

Reading for Growth and Bonding:

  • Enthusiastic reader dedicated to continuous personal growth and fostering a love for learning through shared reading experiences with my kids.

Observational Journaling:

  • Engage in journaling to enhance observational and reflective skills, demonstrating a commitment to personal growth.

Timeline

Administrative Assistant

Lifespan Bradley Hospital
01.2015 - Current

Patient Access Representative

Lifespan Bradley Hospital
09.2011 - 01.2015

Medical Office Assistant

Musco Center For Sight
08.2008 - 09.2011

Medical Assisting Certification -

Lincoln Technical Institute

High School Diploma -

Johnston Senior High School

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Lindsey Carillo