Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Cerda

Eagle Mountain,UT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Direct ATS Support Team Lead

ApplicantPro
08.2023 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Implementation Specialist

ApplicantPro
09.2021 - 08.2023
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.

Customer Service Representative

EBay Inc
06.2010 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Kearns High School
Kearns, UT
06.2007

Skills

  • Analytical Thinking
  • Customer Service
  • Cross-functional Collaboration
  • Adaptability
  • Training and Development
  • Creative Problem-Solving
  • Technical Expertise
  • Problem Solving
  • Goal Setting
  • Project Management

Timeline

Direct ATS Support Team Lead

ApplicantPro
08.2023 - Current

Implementation Specialist

ApplicantPro
09.2021 - 08.2023

Customer Service Representative

EBay Inc
06.2010 - 08.2021

High School Diploma -

Kearns High School

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Lindsey Cerda