Lindsey Cesaire

• Provide exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
• Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Expedite the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Manage high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Oversee and track all shop invoices and parts purchased for accurate tracking of expenses.
• Review vendor invoices for appropriate documentation and validity prior to payment.
• Handle multiple in-house finance accounts making sure payments are made on time and insurance records or accurate. (process all repossessions as needed)

• Operate the dealer consignment center to ensure achievement of maximum sales volume
• Main point of contact for all dealer related needs.
• Provide direction and oversight in the execution of auction processes for efficient auction runs.
• Coordinate the services ordered by the customer and communicate the work to the auction operations team.
• Assist auction management and sales in collecting outstanding receivables.
• Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions.
• Establish and build personal relationships with dealer consignment customers while actively pursuing new business on sale day.
• Monitor all dealer accounts and work with other managers to ensure compliance with sale plan layouts.

FRONT OFFICE MANAGER DESCRIPTION

• Provide prompt and courteous service: both on the phone and in person. Demonstrate friendliness and proper phone etiquette with every customer
• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.
• Resolve any customer complaints in a friendly, courteous manner.
• Develop and train all employees within the Department by company standards and guidelines.
• Monitor accuracy of timecard procedures. Control and monitor overtime, vacations, leaves of absence, sick pay, worker’s compensation cases, holiday pay and other payroll related matters as they occur.
• Prepare and conduct performance appraisals for all Department employees per company policy; maintain all wage and salary guidelines within the Department
• Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership

ACCOUNTING MANAGER DESCRIPTION

• Process auction transactions including vehicle sales, various revenues, funds distribution, incoming checks/wire transfers.
• Assist with floorplan transactions, customer service inquiries, or other duties as needed.
• Work with shops and other departments to determine the best process for revenue
• Assist with income statement preparation at month end including expense/revenue accruals and review of all discrepancies. Review balance sheet account reconciliations monthly to ensure transactions are accurately recorded.
• Assist with all audits and reviews, both internal and external and provide timely information when requested.
• Oversee collections process as well as approved payment terms for customers to keep bad debt and interest expense to a minimum

• Responsible for impacting and achieving overall sales goals.
• Contact dealers on a daily basis via telephone and internet to solicit and develop new buyer and seller business and provide the best customer service.
• Strategically set each week's sale based off sales percentages and carefully set a winning sale.
• Maintain current customers and act as liaison for outside sales representatives, consignment dealers and auction personnel.
• Assist in the resolution of If Bids in a timely and effective manner.
• Properly use and navigate ADESA’s CRM to log calls, run reports, and view dashboards. Monitor all local competition and recommend competitive strategies to supervisor.
• Perform sale day duties such as customer service, block representation and post-sale reporting.