Lindsey Chapman
1750 Alder St, Apt. 38, Eugene,Oregon
Overview
7
7
years of professional experience
Work History
EKG Technician
PeaceHealth/Sacred Heart
12.2022 - Current
- Received two "Sunflower Awards" for outstanding patient care and 15 "Fastest STEMI Awards" for the quickest transition from arrival to surgery for heart attack patients.
- Collaborated with other technicians on challenging EKG procedures to achieve top-quality results for patients quickly.
- Demonstrated strong communication skills by working closely with hospital managers, emergency room doctors/nurses, and fellow employees.
- Delivered comprehensive training sessions to new EKG technicians, fostering professional growth within the team.
- Adhered to proper infection prevention protocols for EKG machines, Holter cables, and accessories to provide a safe environment for patients and to reduce risks associated with cross-contamination.
- Administered and analyzed EKG testings for patients experiencing possible cardiac events and as screening tool for other diagnoses enhancing patient care.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Ensured patient satisfaction through effective communication and empathy during EKG procedures.
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
- Ensured accuracy and reliability of EKG equipment through regular maintenance and calibration, reducing downtime and avoiding diagnostic errors.
Assistant Manager
Dutch Bros
06.2019 - 12.2022
- Traveled to multiple different states to oversee and participate in the training of employees at brand new locations prior to advancing to a local Assistant Manager.
- Supervised day-to-day operations to meet performance, quality, and service expectations in a fast paced work environment.
- Maintained a clean, safe, and organized work space to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address product disparities, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business by providing exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed employee schedules to ensure proper coverage during peak business hours without exceeding staffing limitations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained a professional demeanor by staying calm while addressing unhappy or angry customers.
Account Services
Richardson Sports
10.2018 - 10.2019
- Answered multi-line customer service calls regarding account information, creating/approving orders, and setting up customer web accounts.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to account services.
- Collaborated with cross-functional teams to ensure seamless delivery of account services.
- Cultivated and strengthened relationships with new clients while educating established clients on account services and capabilities.
- Managed a diverse portfolio of client accounts, tailoring services to meet unique needs and requirements.
- Managed key, regional accounts effectively, ensuring on-time delivery of products/services.
Education
No Degree - Exercise and Sports Science Major with a Kinesiology Minor
Oregon State University, Corvallis, OR And Linn Benton Community College, Albany, OR
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Marist Catholic High School
01.2016
Skills
- Multi-line phone system
- Microsoft Office
- Customer Service
- EPIC/Muse EHR
- Medical Terminology
- Time Management
- Organization
- HIPPA Compliance
- Detail-Oriented
- Critical Thinking
Timeline
EKG Technician
PeaceHealth/Sacred Heart
12.2022 - Current
Assistant Manager
Dutch Bros
06.2019 - 12.2022
Account Services
Richardson Sports
10.2018 - 10.2019
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Marist Catholic High School
No Degree - Exercise and Sports Science Major with a Kinesiology Minor
Oregon State University, Corvallis, OR And Linn Benton Community College, Albany, OR
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