Lindsey Christiano
Charlotte,NC
Summary
Senior Product Manager with seven years of experience building and scaling AI-driven and digital consumer products used by millions, including Tripadvisor’s “Trips” and AI Assistant “Ollie,” as well as Lowe’s multi-item buying experiences. Recognized for clear communication, cross-functional leadership, and a positive, detail-oriented approach that fosters alignment and high-quality execution. Blends user empathy with data-driven experimentation to deliver engaging products that deepen customer trust and retention.
Overview
6
6
years of professional experience
Work History
Senior Product Manager
Tripadvisor
Charlotte, NC
03.2024 - 11.2025
- Led Tripadvisor’s AI assistant expansion on web, scaling it from a single-page entry point to a persistent, sitewide experience across 50+ page types, collaborating with 15 cross-functional teams to advance the company’s goal of increasing monthly active planners through personalized, community-driven AI recommendations delivered in a conversational interface
- A/B tested a persistent entry point into an optimized chat experience with improved response quality, driving a 30% lift in return rate, +25% ease-of-use, and 70% reuse intent; following additional penetration-focused optimizations and the AI rebrand to “Ollie,” full rollout drove +93% penetration, +20% CTR, and 2’x engagement across upper-funnel interactions (queries and messages)
- Drove the rebrand of Tripadvisor’s AI portfolio—evolving the AI Assistant into “Ollie,” a friendlier, more approachable identity—and unified design and UX across platforms to create a consistent, recognizable experience
- Introduced an AI response quality framework with Data Science, Research, and Analytics, defining KPIs and feedback loops to assess quality via human testing, automated evaluations, and engagement signals
- Trip Planning (“Trips”)
- Scaled “Trips” globally across web and app, doubling trip creation volume, with international markets driving 60% of total trips
- Iterated on “Trips” to improve stickiness, launching engagement-driving features (For You tab, Fill Your Trip prompts)—users who engage with Fill Your Trip save 90% more, return 65% more often, and 40% save recommendations from the For You tab
- Developed and operationalized a continuous improvement process introducing structured bug triage, fix-it weeks, and QA collaboration, improving team efficiency, product quality, and ultimately driving a 10% lift in bug resolution rate
- Launched “Anchor Points,” a contextually relevant entry point into the AI Trip Builder, enabling travelers to discover personalized recommendations around a hotel or attraction—driving a 10% lift in saves and a 4% increase in trip creation
Product Manager II
Tripadvisor
03.2022 - 03.2024
- Co-led the development and launch of “Trips,” Tripadvisor’s flagship trip planning platform, driving product definition, research, design, and delivery across web and app to deliver a high-quality product on time under an aggressive timeline
- Since launch, 27M+ trips created, establishing Trips as a key engagement and LTV driver, with users spending 5’x more and 24% more likely to return to the platform than non-Trips users
- Led product enhancements for Reco, Tripadvisor’s trip-designer marketplace, driving a +50% search rate, +25% contact rate, and 77% drop in lead declines through UX and matching improvements
Product Manager
Lowe’s
Charlotte, NC
09.2021 - 03.2022
- Launched an online project shopping experience in support of an omni-channel strategy for 2022 after leveraging customer research and competitive analysis to identify customer needs and gaps in the marketplace, ultimately defining the product strategy, vision and roadmap for 2022 and beyond which is expected to drive a 10% increase in AOV (average order value)
Associate Product Manager
Lowe’s
06.2019 - 09.2021
- Successfully launched a new application and customer experience for multi-item buying, a strategic initiative for the company, increasing AOV by 9% and driving $50M incremental revenue in the first year
- Collaborated with business stakeholders and cross-functional dependency partners to scale our multi-item buying solution, leveraging customer feedback and analytics to improve the experience, bringing in $250M a year after launch
- Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
Education
Master of Business Administration (MBA) - Marketing and Innovation Management
North Carolina State University, Jenkins Graduate School of Management
Raleigh, NC05.2019
Bachelor of Science - Business Administration, emphasis in Marketing and International Business
University at Buffalo, The State University of New York
Buffalo, NY05.2017
Skills
- Product strategy and execution
- AI and conversational interfaces
- Stakeholder management
- Data-driven decision making
- A/B testing
- User research and UX design
- Cross-functional leadership
- Data analytics
Timeline
Senior Product Manager
Tripadvisor
03.2024 - 11.2025
Product Manager II
Tripadvisor
03.2022 - 03.2024
Product Manager
Lowe’s
09.2021 - 03.2022
Associate Product Manager
Lowe’s
06.2019 - 09.2021
Master of Business Administration (MBA) - Marketing and Innovation Management
North Carolina State University, Jenkins Graduate School of Management
Bachelor of Science - Business Administration, emphasis in Marketing and International Business
University at Buffalo, The State University of New York