LINDSEY Christman
Blanchester,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Carrier Services Manager
Total Quality Logistics Inc.
07.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development.
- Managed multiple shifts across multiple offices, totaling over 100 reports.
- Managed over 15K calls per day, along with multiple inboxes.
Logistics Support Supervisor
Total Quality Logistics Inc.
07.2019 - 07.2020
- Coached employees through day-to-day work and complex problems.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Logistics Sales Support II
Total Quality Logistics Inc.
06.2018 - 06.2019
- Handle operations to ensure shift is ran smoothly; coaching agents to perform to their best ability; assisting peers, agents or superiors with any issues or tasks needed throughout the day.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Logistics Sales Support
Total Quality Logistics Inc.
11.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Some College (No Degree) - Art Education
Northern Kentucky University
Highland Heights, KYSome College (No Degree) - Art Education
Morehead State University
Morehead, KYHigh School Diploma -
Little Miami High School
Morrow, OH06.2013
Skills
- Employee Supervision
- KPI Monitoring
- Office Administration
- Critical Thinking
- Task Delegation
- Quality Assurance
- Staff Management
- Coaching and Mentorship
- Employee Relations
- Time Management
- MS Office
- Project Management
Timeline
Carrier Services Manager
Total Quality Logistics Inc.
07.2020 - Current
Logistics Support Supervisor
Total Quality Logistics Inc.
07.2019 - 07.2020
Logistics Sales Support II
Total Quality Logistics Inc.
06.2018 - 06.2019
Logistics Sales Support
Total Quality Logistics Inc.
11.2016 - 06.2018
Some College (No Degree) - Art Education
Northern Kentucky University
Some College (No Degree) - Art Education
Morehead State University
High School Diploma -
Little Miami High School
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