Lindsey Clark
New Haven,CT
Summary
Experienced Talent Acquisition Success Specialist bringing 17 years of quality performance in maintaining customer relationships and driving client success. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Jobvite
Remote
08.2021 - Current
- Strategically consulted with clients to leverage talent acquisition tools, resources and campaigns to source and attract top talent.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Delivered engaging and polished Business Review presentations to showcase product value and distinguish business from competitors.
Customer Success Manager
ICIMS
Holmdel, NJ
01.2020 - 08.2021
- Provided consultative onboarding to newly implemented clients, to drive platform understanding and adoption.
- Partnered with assigned customers to identify needs, uncover opportunities, and risks. Effectively surfaced leads and risk to allow for successful action or remediation.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Prepared renewal letters, quotations, invoices, and notifications.
- Managed successful negotiation of long-term contract renewals.
- Forecasting trends and suggestions on how those trends can enhance retention rates.
Technical Support Engineer
ICIMS
Holmdel, NJ
10.2017 - 01.2020
- Promoted for exceeding goals and consistent positive customer feedback.
- Liaise with internal software developers to address/resolve technical issues and provide feedback to customers with resolution plan in place.
- Assisted in development, testing, upgrading, and support of customer's iCIMS platform.
- Served as primary point of contact for support relating to owned solutions and products.
Human Resources Coordinator
Rentex
Secaucus, NJ
09.2015 - 10.2017
- Created company-wide training manuals to support compliance with corporate requirements.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Office Manager
Rentex
Secaucus, NJ
02.2015 - 09.2015
- Promoted within six-month timeframe for optimizing internal processes and supporting company culture.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Communication and Media Studies
Utah Valley University
Orem, UTSkills
- Strategic planning
- Project Management
- Inter-department collaboration
- Training and mentoring
- Technical consulting
- Lifecycle management
Certification
LinkedIn Learning Courses: Running Company Onboarding - Coaching and Developing Employees - Human Resources Foundations - HR as a Business Partner - Sales, Customer Success
Timeline
Customer Success Manager
Jobvite
08.2021 - Current
Customer Success Manager
ICIMS
01.2020 - 08.2021
Technical Support Engineer
ICIMS
10.2017 - 01.2020
Human Resources Coordinator
Rentex
09.2015 - 10.2017
Office Manager
Rentex
02.2015 - 09.2015
Communication and Media Studies
Utah Valley University
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