Lindsey Clarke
Fairmont,WV
Summary
Dedicated food service manager with 10 years of experience overseeing staff and operations for restaurants. Versatile leader with skills in staff recruitment and training, Excellent customer service and problem solving skills. Over 20 years' total experience in customer service industries.
Overview
19
19
years of professional experience
Work History
Cook
Brickside Bar & Grille/PMR, LLC
Fairmont, WV
07.2023 - 03.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Properly label and rotate stock for use utilizing safe food handling practices according to local and national standards
- Assist other team members and management with banquets and day-to-day responsibilities.
Cashier
Busy Beaver
Fairmont, WV
12.2022 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Server Trainer/Server
Texas Roadhouse
Clarksburg, WV
07.2019 - 07.2021
- Certified Trainer for new and existing servers providing one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the duration of training to identify areas for improvement.
- Provided exceptional service to high volume of daily customers.
- Assisted other team members and management with day-to-day responsibilities.
Manager on Duty
Ruby Tuesday
Clarksburg, WV
01.2018 - 06.2019
- Created schedules for all staff members and floor plans/seating charts for Front of House according to business needs.
- Completed food, liquor, beer and wine inventory weekly and maintained inventory levels by ordering food, liquor, beer and wine for restaurant.
- Managed FOH and BOH employees, and established and enforced clear goals to keep employees working collaboratively.
- Managed cash and deposits during opening, closing and shift change to maintain operational standards each day.
- Interacted with customers regularly to ensure their needs were met.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Participated in weekly manager meetings and corporate conference calls.
- Entered invoices into restaurant MIS system
Guest Service Coordinator/Bar Manager
Ruby Tuesday
Clarksburg, WV
01.2015 - 06.2018
- Certified trainer for all employee positions providing leadership, insight and mentoring to newly hired employees to supply knowledge of various company positions.
- Created schedules for all staff members and floor plans/seating charts for Front of House according to business needs.
- Completed beer, liquor, and wine inventory weekly and maintained inventory levels by ordering beer, liquor, and wine for restaurant.
- Managed FOH employees, and established and enforced clear goals to keep employees working collaboratively.
- Managed cash during opening, closing and shift change to maintain operational standards each day.
- Interacted with customers regularly to ensure their needs were met.
- Worked in multiple store locations to fill in for manager openings.
Shift Leader/Bartender
Ruby Tuesday
Hampton, VA
01.2009 - 01.2015
- Managed FOH employees during shifts.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled nightly deposits.
- Created and maintained FOH schedule based on operational needs.
Server/Hostess
County Grill & Smokehouse
Hampton, VA
01.2005 - 01.2009
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Managed employees to meet corporate goals and standards
- Organized work areas to streamline and enhance performance
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Fairmont Senior HS
Fairmont, WV06-2003
Skills
- Staff Management
- Team Training and Development
- Money handling and management
- Food and Beverage Ordering
- Anticipating Guest Needs
- Cost and Portion Controls
- Quality Assurance
- Work Schedule Creation
- Health Code Compliance
- Inventory Management
- Culinary Techniques
Timeline
Cook
Brickside Bar & Grille/PMR, LLC
07.2023 - 03.2024
Cashier
Busy Beaver
12.2022 - 09.2023
Server Trainer/Server
Texas Roadhouse
07.2019 - 07.2021
Manager on Duty
Ruby Tuesday
01.2018 - 06.2019
Guest Service Coordinator/Bar Manager
Ruby Tuesday
01.2015 - 06.2018
Shift Leader/Bartender
Ruby Tuesday
01.2009 - 01.2015
Server/Hostess
County Grill & Smokehouse
01.2005 - 01.2009
High School Diploma -
Fairmont Senior HS
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