Lindsey Cochran
Gardendale,AL
Summary
Dynamic leader with over 15 years of experience managing high-performing teams and delivering exceptional client experiences. Proven expertise in project management, digital marketing strategy, and customer onboarding, consistently enhancing operational efficiency, team performance, and client retention. Recognized for strong strategic planning, risk management, and stakeholder engagement skills, fostering collaboration across cross-functional teams to drive impactful outcomes. Committed to resource optimization and process improvement, ensuring a results-driven approach that aligns with organizational goals.
Overview
16
16
years of professional experience
Work History
Director of Project Management
Superpath
Birmingham, AL
05.2019 - Current
- Lead the project management department to deliver exceptional customer onboarding experiences, drive client retention, and accelerate profitable growth.
- Lead, mentor, and develop a high-performing team of project managers, defining vision, roles, scorecards, and career pathways.
- Optimize resource allocation and utilization to maintain 75%+ profit margins and 90%+ utilization rates.
- Collaborate across strategy, creative, content, and technology teams to reduce onboarding delivery times and enhance client satisfaction.
- Implement training programs, process improvements, and tools to improve efficiency and quality of service.
- Establish mechanisms to capture and act on client feedback, improving customer experience at scale.
- Participate in strategic client engagements, ensuring effective onboarding of tailored digital marketing solutions.
- Increased team utilization rate to 90%+, ensuring high productivity without burnout.
- Achieved 95%+ deliverability rate on client projects by refining onboarding and project management processes.
- Played a key role in achieving 90%+ client revenue retention, strengthening long-term client relationships.
- Mentored B-level performers into A-level contributors while coaching under performers, improving overall team performance and engagement.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed and implemented project management frameworks to streamline processes.
- Coordinated multiple high-profile projects simultaneously, successfully navigating competing interests and ensuring timely completion with minimal disruption to daily operations.
- Delivered exceptional results under tight deadlines by maintaining a strong focus on prioritization, planning, and execution.
Personal Banker
Wells Fargo Bank, NA
City, State
02.2016 - 05.2019
- Advised customers on financial products, including loans, lines of credit, and mortgages.
- Consistently exceeded customer service targets and received recognition for exceptional performance.
- Developed strong client relationships through personalized service and proactive solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Branch Manager
Enterprise Holdings, Inc.
City, State
11.2009 - 01.2016
- Managed branch operations and strategic direction, achieving 60% fleet growth over 2 years through marketing initiatives.
- Led, coached, and developed staff to meet sales and service goals, delivering an elevated customer experience.
- Oversaw scheduling, performance management, and professional development for team members.
Education
Paralegal Course -
Wallace State Community College
Hanceville, AL12.2003
Business Administration -
Jefferson State Community College
Birmingham, AL06.2002
Skills
- Project & Resource Management
- Customer Experience & Onboarding
- Digital Marketing Strategy (SEO, SEM, Content, Social Media)
- Team Leadership & Talent Development
- Process Improvement & Operational Efficiency
- Budget Management & Profitability
- Technical Acumen & Web Development Knowledge
- Critical Thinking & Problem Solving
- Strong Communication & Collaboration
- Scope management
- Cross-functional coordination
- Innovation management
- Relationship building
- Stakeholder communications
- Project scope analysis
- Risk management
Timeline
Director of Project Management
Superpath
05.2019 - Current
Personal Banker
Wells Fargo Bank, NA
02.2016 - 05.2019
Branch Manager
Enterprise Holdings, Inc.
11.2009 - 01.2016
Paralegal Course -
Wallace State Community College
Business Administration -
Jefferson State Community College
Community Service
- Active with Make-A-Wish Alabama