LINDSEY COLTHARP
Social Circle ,GA
Summary
Experienced Property Claims Handler IV with a proven record of managing high-volume, complex caseloads across all property policy types, including litigated files, in fast-paced environments. Highly organized, adaptable, and dependable, with demonstrated expertise in planning, problem-solving, and leading team initiatives. Skilled mentor and trainer, responsible for coordinating new hire training schedules, delivering departmental training sessions, and serving as a panel speaker at industry events. Experienced in claims audits and quality assurance reviews, collaborating with legal counsel and defense teams, and providing expert testimony during arbitration proceedings. Committed to continuous improvement and dedicated to contributing to team success through effective leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Handler IV
Zurich North America
Atlanta, GA
09.2016 - Current
- Investigated and determined liability on auto bodily injury and motor truck cargo claims.
- Evaluated injury demands and negotiated settlement agreements to resolve claims.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Handle all policy types including but not limited to market, reinsurance, builders risk, healthcare, MBR, PPP, LPR, MPP, CPO, and CPP. Specializing in litigated files, collaborating closely with claims legal and defense counsel, managing cases from initiation to resolution, participating in multiple depositions, and providing testimony during in-person arbitration proceedings.
Assistant Branch Manager
1st Franklin Financial
02.2014 - 09.2016
- Work assigned delinquents, attend legal hearings and file legal claims and or suits.
- Handle all insurance claims including accident and health, life and limited physical damage.
- Understand monthly statistics, and the importance of growth, expenses and profitability.
- Process and close personal and sales finance loans.
- Handle any customer issues until resolution is met.
Assistant Manager
USA Money Services
09.2013 - 02.2014
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Increased company revenue by selling various products.
- Managed and evaluated the performance of employees.
General Manager
TMX Finance
02.2007 - 08.2013
- Grow store loan volume through customer relations and store activities.
- Manage store operations to ensure that transactions, customer payments and collection activities are properly performed in accordance with the company's operation procedures and all applicable laws.
- Negotiating settlements, interest rate reductions, payment arrangements and loan amounts.
- Coach, lead and develop all team members for the division to maximize their potential.
Education
Associate of Science - Business Administration
Georgia State University
IncompleteSkills
- High level of accuracy
- Strong customer relations
- Works well under pressure
- Dedicated team player
- Multi-tasker
- Critical thinker
- Coverage assessments
- Compliance Management
- Documentation Review
- Settlement determinations
Certification
Georgia Insurance License - Resident Adjuster - Casualty & Property. Adjuster license in CT, DE, FL, KY, LA,NH, NM, NC, OK, RI, SC, TX, VT & WY.
Timeline
Claims Handler IV
Zurich North America
09.2016 - Current
Assistant Branch Manager
1st Franklin Financial
02.2014 - 09.2016
Assistant Manager
USA Money Services
09.2013 - 02.2014
General Manager
TMX Finance
02.2007 - 08.2013
Associate of Science - Business Administration
Georgia State University