Lindsey Coronel
Chanute,KS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
United Healthcare
Chanute, KS
10.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Service Representative
Maximus Inc
Lawrence, KS
10.2018 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Gas Station
Overland Park, KS
09.2017 - 10.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Chabute High School
Chanute, KS05-2008
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Information Security
- Call Management
- Scheduling
- Complaint resolution
- Account updating
- Positive and professional
- Tactful and diplomatic
- Customer satisfaction measurement
- De-Escalation Techniques
- Retail Marketing
- In-store support
- Critical Thinking
- Microsoft Excel
- Credit card payment processing
- Typing proficiency
- Microsoft PowerPoint
- Medical terminology knowledge
- Retail sales customer service
- Computer Proficiency
- Prioritization
- Spreadsheets
References
References available upon request.
Timeline
Customer Service Representative
United Healthcare
10.2022 - Current
Customer Service Representative
Maximus Inc
10.2018 - 01.2019
Assistant Store Manager
Gas Station
09.2017 - 10.2018
High School Diploma -
Chabute High School