Lindsey Cortopassi
Staten Island,NY
Summary
Dependable Veterinary Assistant Office Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Animal Lover with over 11 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered a highly motivated employee.
Overview
11
11
years of professional experience
Work History
Assistant Office Manager
Forest Animal Hospital
2020.02 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Medical Office Receptionist
Richmond Health Network
2019.09 - 2020.02
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Vet Assistant
Forest Animal Hospital
2013.01 - 2019.09
- Improved patient care by assisting veterinarians with examinations and treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
Education
Bachelor of Arts - Sociology And Anthropology
College of Staten Island of The City University of New York
Staten Island, NY05.2017
Skills
- Workflow Coordination
- Policy and procedure modification
- Documentation and control
- Administrative Support
- Client Communication
Timeline
Assistant Office Manager
Forest Animal Hospital
2020.02 - Current
Medical Office Receptionist
Richmond Health Network
2019.09 - 2020.02
Vet Assistant
Forest Animal Hospital
2013.01 - 2019.09
Bachelor of Arts - Sociology And Anthropology
College of Staten Island of The City University of New York
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