Lindsey Davis
Moss Point,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Office Administration Specialist
D3 Pro Coatings LLC
05.2019 - 01.2024
- Streamlined office processes by implementing efficient filing and organization systems.
- Increased productivity with introduction of time management techniques for daily tasks.
- Reduced errors in documentation by thoroughly proofreading and editing materials before distribution.
- Improved customer satisfaction by promptly addressing inquiries and resolving concerns professionally.
- Maintained confidentiality of sensitive information through proper storage and disposal practices.
- Assisted with onboarding new employees, providing training resources and guidance for smooth transitions into the workplace.
- Facilitated project completion by assigning tasks to appropriate team members based on skill sets and availability.
- Demonstrated adaptability in adjusting quickly to changing priorities while maintaining high levels of accuracy in task execution.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Emergency Medical Technician
Lifeguard Ambulance Service
07.2017 - 05.2019
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
Stay At Home Mom
Employment Gap
09.2014 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Technical Support Specialist
AT&T
10.2012 - 09.2014
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Developed comprehensive knowledge of company's products and services to provide accurate solutions to client inquiries.
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for end users.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
- Monitored system performance metrics regularly identifying potential areas of concern proactively addressing them before impacting users negatively.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed high levels of call flow and responded to 75+ technical support needs daily.
- Installed and configured operating systems and applications.
Customer Service Representative Lead
Lowe's Home Improvement
11.2009 - 10.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Mentored junior staff, providing guidance on best practices in customer service.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
- Actively participated in company-wide initiatives aimed at enhancing overall customer satisfaction levels.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
- Led weekly meetings to review progress towards goals, share updates, and address any concerns or challenges faced by the team.
- Organized and facilitated ongoing training sessions covering industry trends, product knowledge, and best practices in customer service.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
Technical Diploma - Emergency Medical Services
Copiah-Lincoln Community College
Wesson, MS12.2016
High school diploma -
Pascagoula High School
Pascagoula, MS05.2009
Skills
- Scheduling appointments
- Verbal Communication
- Report Preparation
- Customer Engagement
- Technical Support
- Administrative Support
- Typing 70 words per minute
- Inbound phone call handling
- Leadership and supervision
- Staff Training
- Data Entry and 10-Key
- Active Listening
- Teamwork and Collaboration
Additional Information
- Authorized to work in the US for any employer
Timeline
Office Administration Specialist
D3 Pro Coatings LLC
05.2019 - 01.2024
Emergency Medical Technician
Lifeguard Ambulance Service
07.2017 - 05.2019
Stay At Home Mom
Employment Gap
09.2014 - 07.2017
Technical Support Specialist
AT&T
10.2012 - 09.2014
Customer Service Representative Lead
Lowe's Home Improvement
11.2009 - 10.2012
Technical Diploma - Emergency Medical Services
Copiah-Lincoln Community College
High school diploma -
Pascagoula High School
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