Lindsey Dawson
Whittier,CA
Summary
Dynamic Peer Recovery Coach with Telecare Corporation, skilled in crisis intervention and case management. Proven ability to empower clients through effective communication and harm reduction techniques. Adept at collaborating with multidisciplinary teams to enhance client outcomes, fostering hope and resilience while maintaining meticulous documentation of progress.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Peer Recovery Coach
Telecare Corporation
Bellflower, CA
01.2021 - 05.2025
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Coordinated referrals for additional services as needed based on client needs.
- Collaborated to set goals and outline steps to achieve objectives.
- Helped individuals overcome harmful drug and alcohol addictions.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Assisted clients with developing healthy coping skills to manage stressors.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Transported individuals safely to support meetings and medical appointments.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Educated clients on available community resources that could enhance their quality of life.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Maintained accurate records of client progress through use of electronic medical record system.
Cook
Popeye's Chicken
La Habra, CA
07.2020 - 12.2020
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Executed proper techniques when preparing menu item ingredients.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Replenished food items from inventory and rotated ingredients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Secretary
New Directions and Decisions
La Mirada, California
07.2019 - 07.2020
- Coordinated office communications and maintained professional correspondence with clients.
- Maintained filing systems and ensured accurate documentation of office records.
- Handled incoming calls, routed inquiries, and provided excellent customer service support.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Food Expeditor
Original Roadhouse Grill
Whittier, CA
11.2018 - 07.2020
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Master Grill Operator
Pioneer Saloon
Goodspring, NV
01.2018 - 09.2018
- Garnished and arranged plated meals.
- Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
- Plated dishes according to established guidelines ensuring quality presentation standards were met.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Prepared many menu items during each shift.
- Operated grills to cook food according to customer specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained cleanliness of workstation, including countertops, shelves, and grills.
- Adhered to health and safety standards when preparing food.
Driver
MV Transportation Services
Irvine, CA
01.2012 - 08.2014
- Managed time efficiently when making multiple stops along designated routes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Maintained accurate logs of vehicle inspections and repair status.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Picked up clients from specific locations to transport and drop off at destinations.
- Communicated effectively with dispatch and customers to provide status updates.
EMT-Basic
Bowers Ambulance
Long Beach, CA
03.2008 - 01.2012
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Documented patient condition and treatment to facilitate plan of care.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Observed and assessed incident scenes to maintain safety of first responders.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Emergency Dispatcher
Bowers Ambulance
Long Beach, CA
03.2008 - 01.2012
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Coordinated resources between responding agencies during multi-agency incidents.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Monitored switchboard and dispatched emergency services.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
EMT-Basic
Medcoast Ambulance
Santa Fe Springs, CA
01.2007 - 03.2008
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Documented patient condition and treatment to facilitate plan of care.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
EMT-Basic
Ambuserve Ambulance
Gardena, CA
01.2005 - 01.2007
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Documented patient condition and treatment to facilitate plan of care.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Demonstrated dedication to providing quality care through continued training and education.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
EMT-Basic
Emergency Ambulance
Brea, CA
08.2004 - 01.2005
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Documented patient condition and treatment to facilitate plan of care.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients' medical status and monitored vital signs during transit.
Education
Associate of Science - Social Work
Rio Hondo College
Whittier, CA05-2026
Emergency Medical Technician - Emergency Medical Technician
Rio Hondo College
Whittier, CA07-2004
Skills
- Crisis intervention
- Case management
- Client advocacy
- Mental health support
- Effective communication
- Team collaboration
- Time management
- Community outreach
- Self-care techniques
- Peer Support Strategies
- Harm reduction techniques
- CPR/AED
- Documentation
- CPI training
- Computer Aided Dispatching program
- Two-way radio trained
Accomplishments
- Current Alpha Gamma Sigma member
- New Employee trainer at Telecare
- Volunteer with American Cancer Society
- Field Training Officer at Bowers Ambulance
Certification
- Current Certified Medi-cal Peer Support Specialist
- Current CPR/AED
- Current CPI trained
References
References available upon request.
Timeline
Peer Recovery Coach
Telecare Corporation
01.2021 - 05.2025
Cook
Popeye's Chicken
07.2020 - 12.2020
Secretary
New Directions and Decisions
07.2019 - 07.2020
Food Expeditor
Original Roadhouse Grill
11.2018 - 07.2020
Master Grill Operator
Pioneer Saloon
01.2018 - 09.2018
Driver
MV Transportation Services
01.2012 - 08.2014
EMT-Basic
Bowers Ambulance
03.2008 - 01.2012
Emergency Dispatcher
Bowers Ambulance
03.2008 - 01.2012
EMT-Basic
Medcoast Ambulance
01.2007 - 03.2008
EMT-Basic
Ambuserve Ambulance
01.2005 - 01.2007
EMT-Basic
Emergency Ambulance
08.2004 - 01.2005
Associate of Science - Social Work
Rio Hondo College
Emergency Medical Technician - Emergency Medical Technician
Rio Hondo College
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