Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey DeLeo Ward

Kalamazoo,MI

Summary

Dynamic Case Manager with a proven track record at Michigan Department of Health and Human Services, excelling in client empowerment and policy analysis. Expert in leveraging community resources and regulatory compliance to enhance client self-sufficiency. Known for outstanding leadership development and relationship building, achieving significant client progress through innovative case management strategies. Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Case Manager

Michigan Department of Health and Human Services
03.2005 - Current
  • Assess client eligibility for assistance programs in accordance with state and federal guidelines
  • Create individualized plans to promote client self-sufficiency and economic independence
  • Facilitate access to community resources aimed at overcoming employment obstacles
  • Document case activities, maintaining accurate records and reports for client management
  • Call Center/Customer Service

Education

Bachelor of Arts -

Western Michigan University
08.2004

Associate of Arts -

Kalamazoo Valley Community College
05.2002

Skills

  • Leadership Development
  • Public Relations
  • Effective Communication
  • Interpretation of Laws
  • Policy Analysis
  • Regulation Compliance
  • Independent Work
  • Teamwork
  • Doula Training
  • Customer Service
  • Time Management
  • Attention to Detail
  • Communication Skills
  • Knowledge of Public Assistance Programs
  • Data Entry
  • Interviewing Techniques
  • Case Management
  • Problem-Solving
  • Computer Proficiency
  • Client advocacy
  • Client empowerment
  • Resource management
  • Team collaboration
  • Case documentation
  • Community resources
  • Positive attitude
  • Relationship building
  • Organization and multitasking
  • Documentation and reporting
  • Insurance regulations
  • Work From Home
  • Virtual
  • Call Center
  • Email
  • Chat
  • Google Suite Skills
  • Phones
  • Remote

Certification

Doula, 10/01/22

Timeline

Case Manager

Michigan Department of Health and Human Services
03.2005 - Current

Bachelor of Arts -

Western Michigan University

Associate of Arts -

Kalamazoo Valley Community College
Lindsey DeLeo Ward