Lindsey Deutsch
Waukee,IA
Summary
Learning and development professional with proven track record in creating impactful training programs that boost organizational effectiveness. Known for fostering collaborative environment and delivering results in dynamic settings. Proficient in needs assessment, curriculum development, and facilitation, with reputation for reliability and adaptability.
Overview
10
10
years of professional experience
Work History
Junior Business Operations Analyst
Principal Financial Group
07.2024 - Current
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Created automation "bots" to streamline repetitive and time-consuming tasks.
- Streamlined business operations by identifying inefficiencies and implementing process improvements.
- Coordinated with internal stakeholders during system upgrades, ensuring minimal disruption to daily operations.
Instructional Designer
Wells Fargo
07.2022 - 07.2023
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Persuaded business leaders to change their design guidelines to allow for the incorporation of accessibility features, making courses more inclusive to those with disabilities
- Developed several new risk-based training courses for numerous business lines by leveraging Articulate Storyline and assessing business-line needs
- Led the design of learning strategies and solutions that met business needs and identified opportunities for process improvements
- Created and developed performance and competency-based learning and performance support solutions for a variety of technical and functional needs for required risk and risk functional business lines
Instructional Design Consultant
Principal Financial Group
04.2019 - 07.2022
- Designed, developed, and implemented over 200 new engaging, accurate and efficient learning interventions for financial counselors that drove results and supported the Retirement Income Solutions business Strategies and initiatives
- Liaised with many stakeholders to create and update training materials including product owners, business leaders, Principal Securities Compliance partners, subject matter experts and product-specific learning and development professionals
- Managed the content development for eLearning courses across Principal’s Retirement Income Solutions business that met both the training needs of specific departments, and compliance regulations set by Principal Securities Compliance.
- Utilized the ADDIE model for instructional design to organize and streamline the design process and production of training materials.
Communications Specialist
Principal Financial Group
08.2017 - 04.2019
- Facilitated efforts to unify processes of the direct-to-consumer marketing team and Principal Connection, a team of 60+ Financial Counselors licensed to sell all Principal Bank products
- Assisted in building a new and improved SharePoint site for Principal Connection, resulting in increased usability and easier access to information for counselors
- Updated 100+ training guides by simplifying content, design, and following brand guidelines
- Conceptualized visions from team leadership to create new communication and training materials using SharePoint, Word, PowerPoint, Excel, Visio, Delve, OneNote, and Brainshark
- Redesigned monthly status reports sent by Workplace Investor Solutions and Direct to Consumer teams, increasing the ability to locate the status of any project at a glance
Communications Specialist
Atrium Executive Business Centers
12.2014 - 01.2016
- Created positive relations with clients through the facilitation of promotions held at Atrium’s various business center locations, aimed at increasing their overall experience with Atrium’s services while also providing networking opportunities
- Identified then eliminated client concerns by implementing changes to employee practices
- Developed corporate press releases and graphic advertisements using Adobe InDesign Creative Cloud, Microsoft Word and Microsoft PowerPoint
Education
B.S. Leisure Studies with Sport Business Track -
University of Iowa
Iowa City, IA05.2014
Skills
- Articulate 360 (Rise 360 and Storyline 360)
- Camtasia
- SnagIt
- Brainshark
- Microsoft tools including SharePoint, Power Automate, Microsoft Forms, PowerPoint, Word and Excel
- Xyleme
- Operational Efficiency
- Creative solutions
- Business Process Mapping
- Stakeholder Management
Timeline
Junior Business Operations Analyst
Principal Financial Group
07.2024 - Current
Instructional Designer
Wells Fargo
07.2022 - 07.2023
Instructional Design Consultant
Principal Financial Group
04.2019 - 07.2022
Communications Specialist
Principal Financial Group
08.2017 - 04.2019
Communications Specialist
Atrium Executive Business Centers
12.2014 - 01.2016
B.S. Leisure Studies with Sport Business Track -
University of Iowa
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