Lindsey Dickson
Paola
Summary
Experienced healthcare administrative and customer service professional with expertise in patient scheduling, insurance verification, medical billing and coding, and electronic health record (EHR) management. Skilled in collaborating with interdisciplinary healthcare teams, setting priorities, and resolving urgent issues while maintaining strict confidentiality in compliance with HIPAA regulations. Proficient in Epic, Cerner, Meditech, Athenahealth, Salesforce, QLS, and WBS. Demonstrated success in training staff, improving workflows, and supporting high-volume operations with exceptional accuracy and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Representative I
Quest Diagnostics
Lenexa
01.2022 - Current
- Assist healthcare personnel, including physicians, nurses, and laboratory staff, to support patient care coordination while maintaining a 99.9% customer satisfaction rating.
- Provide billing invoice support, medical coding, and staff training in compliance with HIPAA and organizational policies.
- Investigate and resolve complex client issues, prioritizing cases involving urgent medical needs and sensitive information.
- Communicate critical test results promptly and tactfully to interdisciplinary teams, ensuring patient safety and timely treatment.
- Conduct validity checks and verify patient information using multiple systems, including Salesforce and proprietary client record management software.
- Contribute to team performance through active participation in huddles, quality assurance monitoring, and collaborative problem-solving.
- Deliver coaching on specimen collection procedures, improving accuracy and adherence to clinical standards.
- Recognized by the CEO of Quest Diagnostics for Outstanding Collaboration and nominated for Employee of the Month.
Account Collector
Modoc Tribe Financial Services
Olathe
05.2021 - 12.2021
- Managed a high-volume caseload, placing 350-400 calls daily using an Auto Dialer to reach customers and resolve account issues.
- Negotiated payment arrangements and debt agreements, applying strong interpersonal communication skills to achieve mutually beneficial outcomes.
- Accurately updated and maintained sensitive financial records in compliance with privacy and data security requirements.
- Prioritized high-value accounts and time-sensitive cases to meet organizational revenue goals.
- Ranked as top-performing collector for three consecutive months through consistent achievement of performance metrics.
Collection Representative / Customer Service / Insurance Claims
Auto Now
Overland Park
08.2020 - 05.2020
- Managed over 100 customer accounts daily, ensuring timely resolution of payment and claim inquiries.
- Provided high-level customer service via multi-line phone system, addressing questions and resolving issues efficiently.
- Processed and maintained sensitive insurance claim information in compliance with privacy regulations.
- Coordinated with internal teams and external partners to verify claim details and expedite resolutions.
- Negotiated payment arrangements to meet customer needs while maintaining organizational requirements.
Education
Associate of Science - Business Administration
Johnson County Community College
Overland Park, KS08.2025
Skills
- Patient Scheduling
- Appointment Management
- Follow-Ups
- Insurance Verification
- Eligibility Determination
- Medical Terminology
- HIPAA Compliance
- Electronic Health Record Systems
- Epic
- Cerner
- Meditech
- Athenahealth
- Billing Systems
- Coding Systems
- QLS
- WBS
- Client Record Management
- Salesforce
- Interdisciplinary Team Coordination
- Team Huddles
- Prioritizing High-Value Accounts
- Prioritizing Sensitive Accounts
- Quality Assurance
- Call Monitoring
- Training
- Mentoring
- Onboarding New Staff
- Customer Service
- Problem Resolution
- Records Management
- Data Entry Accuracy
Websites
Certification
- HIPAA Compliance Training
- Medical Terminology Certification
- Customer Service Excellence Training
Additional Information
Eligible for employment within the Department of Veterans Affairs, Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace, Experienced with EHR systems including Epic, Cerner, Meditech, Athenahealth, Familiar with billing and coding systems: QLS, WBS, Committed to providing exceptional service to veterans and their families, Able to obtain and maintain required background checks and security clearances, Willing to complete VA-required training, vaccinations, and health screenings, Typing speed: 65+ WPM with high data entry accuracy, Strong commitment to confidentiality and compliance with HIPAA and organizational policies
Federal Employment Eligibility
Eligible for Federal Employment
Personal Information
Citizenship: U.S. Citizen
Timeline
Technical Representative I
Quest Diagnostics
01.2022 - Current
Account Collector
Modoc Tribe Financial Services
05.2021 - 12.2021
Collection Representative / Customer Service / Insurance Claims
Auto Now
08.2020 - 05.2020
Associate of Science - Business Administration
Johnson County Community College