Lindsey Dugas
New Iberia,LA
Summary
Dynamic and results-driven professional with extensive experience in leadership and operations management. Proven track record in team leadership and cash handling, enhancing customer satisfaction through effective problem-solving and staff development. Recognized for implementing strategies that boosted sales and improved operational efficiency, fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Shift Leader
Walgreens
Youngsville, LA
07.2023 - 05.2025
- Supervised team members to ensure compliance with operational standards and store policies.
- Managed daily cash register operations, ensuring accuracy in transactions and balancing end-of-shift reports.
- Executed inventory control procedures, minimizing stock discrepancies through regular audits and restocking efforts.
- Collaborated with management to implement promotional strategies that increased product visibility and sales performance.
- Completed cash and credit card transactions accurately using POS software.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Store Manager
Dollar General
New Iberia, LA
11.2023 - 03.2024
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff to deliver exceptional customer service and maintain store standards.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Implemented promotional displays to enhance product visibility and boost sales performance.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Developed schedules to optimize labor costs while meeting customer demand effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Head Cashier
Lowes Home Improvment
New Iberia, LA
07.2022 - 07.2023
- Trained new cashiers on register systems, customer service protocols, and operational procedures.
- Assisted in inventory management by monitoring stock levels and processing returns efficiently.
- Implemented streamlined checkout processes that improved customer wait times during peak hours.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Customer Specialist
Walgreens
Muscle Shoals, AL
01.2021 - 06.2022
- Resolved customer inquiries and complaints professionally, fostering positive relationships and repeat business.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
Human Resources Coordinator
Nabors Drilling USA
Youngsville, LA
04.2013 - 03.2017
- Coordinated onboarding processes for new hires, ensuring compliance with company policies and procedures.
- Supported recruitment efforts by scheduling interviews and communicating with candidates effectively.
- Managed benefits administration, resolving employee inquiries regarding health insurance and retirement plans.
- Conducted new employee onboarding and provided ongoing orientation training.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
Human Resources Assistant
Nabors Drilling USA
Youngsville, LA
05.2007 - 04.2013
- Facilitated employee onboarding processes.
- Maintained HR databases, ensuring accurate and up-to-date employee records.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Assisted in processing employee onboarding and orientation procedures.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Education
New Iberia Senior High
New Iberia, LA05.1996
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team supervision
- Staff development
- Operations management
- Resource management
- Shift leadership
- Attention to detail
- Active listening
- Problem-solving abilities
Timeline
Store Manager
Dollar General
11.2023 - 03.2024
Shift Leader
Walgreens
07.2023 - 05.2025
Head Cashier
Lowes Home Improvment
07.2022 - 07.2023
Customer Specialist
Walgreens
01.2021 - 06.2022
Human Resources Coordinator
Nabors Drilling USA
04.2013 - 03.2017
Human Resources Assistant
Nabors Drilling USA
05.2007 - 04.2013
New Iberia Senior High