LINDSEY GASPER
Tahuya,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable & successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist 2
Labor & Industries
08.2013 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
North Mason High School
BelfairSkills
- Great communication skills
- Call center experience
- Telephone Etiquette
- Problem Resolution
- Excellent written and oral communication
- Account Management
- De-Escalation Techniques
- Problem-solving abilities
- Computer Proficiency
- Regulatory Compliance
- Professional telephone demeanor
- Prioritization
Painting, photographer
I enjoy mixing the colors to create abstract art, to help people going through a mental illness.
Timeline
Customer Service Specialist 2
Labor & Industries
08.2013 - Current
High School Diploma -
North Mason High School
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