Lindsey E.
Minneapolis,MN
Summary
Advanced Certified Wine Professional with over a decade of expertise in wine service and guest relations, excelling in enhancing dining experiences through strategic wine pairings and education. Demonstrates a robust skill set in staff training, customer service, and fine dining, with a proven track record of fostering guest satisfaction and repeat business. Aspires to leverage extensive wine knowledge and managerial experience in a hospitality and/or event management role that offers growth opportunities in the Minneapolis area.
Overview
9
9
years of professional experience
Work History
Sommelier/ Manager
Maison Margaux
Minneapolis, MN
10.2025 - Current
- Educated staff on featured wines and pairings to enhance guest service
- Maintained elevated tableside presence to foster guest engagement and satisfaction
- Manage wine inventory specific to events and ensure proper allocation
- Act as floor leader during service, ensuring overall guest experience
- Supported staffing decisions to optimize labor efficiency and service quality
- Handle guest concerns or escalations with professionalism
Server/Junior Sommelier
Cafe Bar Lurcat
Minnesota, USA
03.2020 - 09.2025
- Developed creative wine pairings that enhanced menu offerings and drove beverage sales.
- Implemented precise service protocols, delivering flawless food presentation and ensuring high standards of guest care.
- Fostered communication between kitchen and FOH teams, ensuring prompt, accurate order fulfillment.
Wine Steward/Server
Demi
Minnesota, USA
01.2023 - 01.2024
- Curated wine selections that enriched fine dining experiences, aligning with menu offerings and guest preferences.
- Enhanced guest satisfaction through personalized wine pairings for 10-course menus, contributing to memorable dining experiences.
- Increased return visits by providing engaging wine education and clear, accessible explanations that fostered guest appreciation.
Lead Operations Manager
Certain Clean, llc.
Minnesota
05.2017 - 04.2020
- Managed 160 property schedules, expanded commercial/luxury rentals, negotiated pricing to maintain 23% profit margin, and led team of 8 to ensure client satisfaction.
- Fostered client relationships through daily communication. Coordinated cleaning schedules, balancing client needs with team capacity. Drove company growth in luxury market.
- Engaged with clients daily through email, text, and phone to address their needs effectively.
Hostess/Wait-Assistant
Grand Cafe
Minnesota
01.2019 - 01.2020
- Welcomed guests and managed seating flow using TOCK, optimizing guest turnover.
- Supported staff by sharing French cuisine expertise, improving overall dining satisfaction.
- Expanded wine knowledge through continuous learning, enhancing guest wine selections.
Education
WSET Level 3 Certification -
Wine And Spirit Education Trust, ThirtyFifty
London, UK11-2024
WSET Level 2 Certification -
Napa Valley Wine Academy
CaliforniaRhône Valley Vineyards' Course Certificate -
Inter Rhône
Project Management Badge -
PMI
Skills
- Wine Knowledge/Wine List Curation
- Fine Dining Service
- Staff training and development
- Budgeting and cost control
- Inventory management
- POS Systems Familiarity
- Scheduling
Additional Information - New York City Experience
- Server, Libation, Lower East Side, NY
- Cocktail Waitress, Retox, Chelsea, NY
- Server, SNAP Sports Bar, Meatpacking District, NY
Timeline
Sommelier/ Manager
Maison Margaux
10.2025 - Current
Wine Steward/Server
Demi
01.2023 - 01.2024
Server/Junior Sommelier
Cafe Bar Lurcat
03.2020 - 09.2025
Hostess/Wait-Assistant
Grand Cafe
01.2019 - 01.2020
Lead Operations Manager
Certain Clean, llc.
05.2017 - 04.2020
WSET Level 3 Certification -
Wine And Spirit Education Trust, ThirtyFifty
WSET Level 2 Certification -
Napa Valley Wine Academy
Rhône Valley Vineyards' Course Certificate -
Inter Rhône
Project Management Badge -
PMI