Lindsey Elliott
Longview
Summary
Dynamic Owner Relations Specialist with a proven track record at Monument Resources LLC, excelling in customer relations and business operations. Cultivated strong client relationships, enhancing customer satisfaction and driving repeat business. Skilled in communication and detail-oriented processes, I implement effective strategies that elevate service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Owner Relations Specialist
Monument Resources LLC
Longview, TX
07.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Facilitated prompt handling of calls for optimal customer service.
- Processed address updates, ACH changes, and owner transfers.
- Verified paperwork for validity and completeness encompassing deeds, affidavit of heirships, wills.
Customer Service Cashier
Winchesters Sportsman Outfitters
Longview, TX
04.2023 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Personal Care Assistant
Healing Hearts Home Care
Longview, TX
01.2023 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
High School Diploma -
Huntington High School
Huntington, TX05.2021
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business administration
- Human resource management
- Attention to detail
- Customer service
- Teamwork and collaboration
- Customer service management
- Scheduling
Timeline
Owner Relations Specialist
Monument Resources LLC
07.2023 - Current
Customer Service Cashier
Winchesters Sportsman Outfitters
04.2023 - 07.2023
Personal Care Assistant
Healing Hearts Home Care
01.2023 - 04.2023
High School Diploma -
Huntington High School
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