Lindsey Embick
Lock Haven,PA
Summary
Dynamic professional excelling in customer service and cash management. Demonstrated adaptability and resilience, enhancing customer satisfaction and loyalty through effective problem-solving and active listening. Skilled in ID verification and merchandising, contributing to significant operational improvements and team cooperation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Itinerant Liquor Store Clerk 2
PLCB Fine Wine & Good Spirits
01.2024 - Current
- Handle cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintain a clean and organized store environment for an enhanced shopping experience.
- Maintain compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Process deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Collaborate with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Assist with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Assist customers with products as needed.
- Perform store opening/closing procedures.
Financial Solution/Application Specialists
First Commonwealth Bank
09.2012 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Business Management
Pennsylvania College of Technology
Williamsport, PA05.2009
Skills
- Cleanliness and Organization
- Customer Assistance
- Multitasking Competence
- Stocking and Replenishing
- Cash handling proficiency
- Listening and Comprehension
- Cash Management
- Payment Processing
- ID Verification
- Upselling strategies
- Merchandising Experience
- Shipment Verification
- Reliability
- Team Cooperation
- Active Listening
- Adaptability and Flexibility
- Decision-Making
Timeline
Itinerant Liquor Store Clerk 2
PLCB Fine Wine & Good Spirits
01.2024 - Current
Financial Solution/Application Specialists
First Commonwealth Bank
09.2012 - 12.2023
Associate of Science - Business Management
Pennsylvania College of Technology
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