Lindsey Esber
Summary
With over 12 years of extensive front-of-house customer service experience in the hospitality industry and more than 5 years as a practicing massage therapist, I bring a versatile skill set to both fields. My ability to effectively communicate with team members and clientele has allowed me to build and sustain long-lasting relationships. This has resulted in the creation of a loyal community of returning guests and massage clients. I am committed to maintaining a high work ethic, demonstrating a willingness to learn and grow within a business model. I thrive in dynamic work environments, easily adapting to change. My commitment to delivering exceptional service extends to creating a secure and welcoming environment in massage therapy, while also ensuring an enjoyable and memorable experience for patrons in the realm of bartending.
Overview
12
12
years of professional experience
Work History
Casino Licensed Massage Therapist
Amenity Elite And Winning Hands
08.2023 - Current
- Provides on-demand massage services to casino patrons, enhancing their overall gaming experience.
- Adapted massage techniques to address the unique needs and preferences of players during various gaming sessions.
- Maintains a professional and customer-focused demeanor in the dynamic and energetic environment of a casino poker room.
- Accurately documenting cash transactions to maintain records for reporting and accountability.
Licensed Massage Therapist
Self Employed
11.2022 - Current
- Offers a wide range of personalized massage therapy services to clients in diverse settings including special events, and house calls.
- Customizes massage techniques for a client-focused and tailored therapeutic experience.
- Consistently delivering high-quality, professional service with a strong emphasis on client comfort and satisfaction.
Bartender
Legends Hospitality LLC
05.2021 - Current
- Efficiently serve a high volume of customers during fast-paced concert events.
- Ensures compliance with alcohol regulations and venue policies.
- Adapted to different music genres and audiences to enhance the overall guest experience.
Bartender
Top Shelf Sports Lounge
02.2022 - 11.2023
- Established and nurtured strong relationships with regular customers, fostering a welcoming and community-oriented atmosphere.
- Managed a high-volume bar in a dynamic sports lounge situated within an ice hockey rink which catered to a diverse clientele, including adult league players, kids' hockey teams and their parents, private training sessions, and participants in busy tournaments and competitions.
Dispensary Sales Associate
Curaleaf
08.2021 - 05.2022
- Assisted patients with product selection based on their medical needs and preferences.
- Maintained a comprehensive knowledge of the various strains, products, and delivery methods available.
- Ensured compliance with state regulations regarding medical cannabis sales.
- Contributed to inventory management, including restocking and organizing products.
Bartender
Florida Avenue Brewery
10.2020 - 03.2021
- Mastered comprehensive knowledge crucial for success in a local brewery, specializing in house-made beer on tap, including seasonal brews.
- Demonstrated flexibility and adaptability as an integral member of the original staff hired for the brewery's grand opening.
- Adapted to changing circumstances during the COVID-19 pandemic.
Server
Alpin Bistro
02.2019 - 09.2020
- Collaborated in a close-knit team environment at a French bistro, supporting both front and back-of-house operations in an intimate space.
- Responsibilities included prepping service stations, plating desserts, running food, washing dishes, preparing cocktails and espresso drinks.
- Showcased a comprehensive knowledge of beer, wine, and food menus, and communicated daily specials.
- Managed customer complaints, ensuring a positive experience in the absence of a manager.
- Successfully adapted to and navigated changes during the COVID-19 pandemic while maintaining certification in safe food handling procedures.
Banquet Server/Catering
Wyndham Garden Hotel
08.2018 - 10.2019
- Efficiently set up and managed on/off-site events
- Ensured precise tray service for guests' requested entrees
- Maintained organized buffet setups for seamless events.
- Maintained impeccable event spaces through effective cleanup and breakdown in a time-efficient manner.
Server
American Social
11.2017 - 04.2018
- Thrived in a dynamic work environment that encompassed brunch, lunch, and dinner services, as well as special events.
- Adapted seamlessly to the transition of the restaurant into a vibrant nightlife/club setting in the evenings.
- Delivered high-quality customer service, ensured meal quality met excellent standards, and actively supported management in executing marketing campaigns.
Server/Bartender
Bar Louie
02.2015 - 11.2017
- Trained new hires, ensuring service was maintained at the highest levels
- Flexible between server and bartender
- Demonstrated expertise of an extensive cocktail menu, as well as 50 beer taps.
- Helped resolve guest problems by remaining proactive, positive, friendly, and respectful.
Host/Server/Private Dinning Server/Catering/Delivery/Bartender
Lee Roy Selmon's
01.2012 - 02.2015
- Progressed through various front-of-house positions, earning promotions and showcasing versatility in responsibilities.
- Initiated bartending career, mastering the art of mixology.
- Managed weekly private dining events, extending services to off-site catering.
- Thrived in a high-energy environment during sports events.
- Applied effective communication skills to ensure quality service for both staff members and guests alike.
Education
Certified Massage Therapist - Massage Therapy
Florida School of Massage
Gainesville, FL11.2018
International Business Bachelor's Degree -
St. Petersburg College
Tarpon Springs, FL2017
Associates in Liberal Arts -
Hillsborough Community College Dale Mabry Campus
Tampa, FL12.2013
Skills
- Professional client/therapist relations
- Effective session scheduling and management
- Exceptional attention to detail and strong organizational skills
- Outstanding customer service
- Strong relationship-building and interpersonal skills
- Dependable and responsible
- Quick problem-solving abilities
- Excellent verbal communication and attentive listening
- Empathetic and compassionate
Timeline
Casino Licensed Massage Therapist
Amenity Elite And Winning Hands
08.2023 - Current
Licensed Massage Therapist
Self Employed
11.2022 - Current
Bartender
Top Shelf Sports Lounge
02.2022 - 11.2023
Dispensary Sales Associate
Curaleaf
08.2021 - 05.2022
Bartender
Legends Hospitality LLC
05.2021 - Current
Bartender
Florida Avenue Brewery
10.2020 - 03.2021
Server
Alpin Bistro
02.2019 - 09.2020
Banquet Server/Catering
Wyndham Garden Hotel
08.2018 - 10.2019
Server
American Social
11.2017 - 04.2018
Server/Bartender
Bar Louie
02.2015 - 11.2017
Host/Server/Private Dinning Server/Catering/Delivery/Bartender
Lee Roy Selmon's
01.2012 - 02.2015
Certified Massage Therapist - Massage Therapy
Florida School of Massage
International Business Bachelor's Degree -
St. Petersburg College
Associates in Liberal Arts -
Hillsborough Community College Dale Mabry Campus
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