Lindsey Esparza
Garden Grove,IA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Office Assistant /Service Manager
Hardy Windows
03.2018 - 02.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Sales Associate
Sweaty Betty
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
Lead Receptionist
Amazing Lash Studio
05.2016 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Listened closely to customer complaints and responded appropriately to issues.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Associate /Cashier
Dicks Sporing Goods
12.2014 - 05.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma - General
El Modena High School
Orange, CA06.2013
Skills
- Report Writing
- Account and Ledger Reconciliations
- Email Correspondence
- Sorting and Labeling
- Staff Training
- Handling Complaints
- Handling Payments
- Administrative Support
- Accounts Payable and Accounts Receivable
- Customer Relations
- Billing and Invoicing
- Database Administration
- Scheduling
- Microsoft Office
- Credit and Collections
Timeline
Sales Associate
Sweaty Betty
11.2019 - 03.2020
Office Assistant /Service Manager
Hardy Windows
03.2018 - 02.2023
Lead Receptionist
Amazing Lash Studio
05.2016 - 03.2018
Sales Associate /Cashier
Dicks Sporing Goods
12.2014 - 05.2016
High School Diploma - General
El Modena High School
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