Lindsey Ezerkis
Clinton Township,MI
Summary
Friendly associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player with a customer service focus. Adept at meeting and exceeding sales quotas. As well as a dependable server with superior people skills and appreciation for great wine and cocktails. Knowledgeable in food allergies, sensitivities and intolerances. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Juan Miguel's
02.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Double D's Bar and Grill
07.2018 - 02.2020
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Trained four new employees on proper food handling, guest expectations and restaurant protocols.
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
- Organized and maintained inventory area during periods of downtime to promote accuracy in finding items.
- Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
Sales Associate
T.J. Maxx
07.2017 - 12.2018
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
- Created attractive product displays to enhance customer experience and boost sales.
- Completed purchases with cash, credit and debit payment methods.
- Evaluated and processed customer returns and helped customers make alternate sections.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Provided expert product and service information.
- Worked flexible schedule to accommodate changing customer levels.
- Contacted other store locations to locate items to meet customer needs.
- Organized and displayed items in visually appealing manner.
- Built and maintained effective relationships with peers and upper management.
- Reviewed purchases for fraudulent activities.
- Organized merchandise for sales floor restocking and customer shipments.
- Mentored team members in mastering sales techniques to consistently exceeding objectives.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Listened to customer needs and preferences to provide accurate advice.
- Set aside merchandise for on-hold reservations.
Team Member
Jimmy John's
04.2016 - 10.2016
- Drove team success by completing jobs quickly and accurately.
- Corrected issues in timely manner to maintain productivity goals.
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas.
- Took special orders in person and over telephone.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Assisted customers with store and product complaints.
- Stocked and rotated inventory regularly.
Education
High School Diploma -
L'Anse Creuse High School North
Chesterfield, MI2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Relations Management
- Professional Appearance
- Liquor, wine and food service
- Payment processing
- Point of Sale (POS) system operations
- Reliable and punctual
- Outgoing and enthusiastic
- Time management ability
- Retail merchandising expertise
- Sales expertise
Timeline
Server
Juan Miguel's
02.2020 - Current
Server
Double D's Bar and Grill
07.2018 - 02.2020
Sales Associate
T.J. Maxx
07.2017 - 12.2018
Team Member
Jimmy John's
04.2016 - 10.2016
High School Diploma -
L'Anse Creuse High School North
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