LINDSEY FALLON
Forest Grove,OR
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Dispatcher
WCCCA-Washington County 911
01.2024 - Current
- Demonstrated exemplary composure and quick decision-making in high-stress emergency and nonemergency situations
- Proven team player, fostering strong partnerships with operators, dispatchers, and law enforcement professionals
- Enhanced communication skills through effective public interactions on a daily basis.
Security Command Center Manager
SECURITAS SECURITY SERVICES USA
09.2013 - 01.2024
- Distinguished as the primary client interface, ensuring unparalleled customer service and swift resolution of service issues.
- Conducted regular strategic meetings with client representatives, driving proactive solutions and operational excellence.
- Managed payroll and benefits administration, ensuring accuracy and compliance while overseeing service quality and initiating corrective actions promptly.
- Utilized data-driven insights to optimize operations, forecast budget needs effectively, and ensure fiscal responsibility.
- Led recruitment, training, and development efforts to build a high-performing team, enhancing overall productivity and service standards.
- Developed and implemented policies to maintain compliance with industry regulations and best practices, ensuring a safe and secure environment.
- Facilitated task forces and working groups to address emerging challenges and improve operational efficiency.
- Maintained comprehensive records and documentation to support compliance, audits, and continuous improvement initiatives.
- Coordinated with vendors to ensure the timely procurement and maintenance of essential equipment and services.
- Developed and maintained strong connections with emergency response agencies to ensure rapid and coordinated response to incidents.
- Ensured life safety systems compliance, conducting regular inspections and tests to guarantee functionality and adherence to standards.
- Managed human resources operations, including performance evaluations, conflict resolution, and employee engagement initiatives, fostering a positive and productive workplace culture.
Security Command Center Supervisor
SECURITAS SECURITY SERVICES USA
08.2012 - 09.2013
- Meticulously monitored and responded to alarms from advanced security systems, showcasing exceptional vigilance and resourcefulness to ensure the safety and security of all assets.
- Provided invaluable support to employees through motivational leadership and analytical problem-solving strategies, fostering a collaborative and efficient work environment.
- Spearheaded complex projects encompassing multifaceted client site requirements, maintaining professionalism and superior client relations through effective communication and management.
- Managed payroll and benefits administration, ensuring accuracy and compliance while overseeing service quality and initiating corrective actions promptly.
- Ensured strict compliance with industry standards in security protocols and emergency responses, implementing best practices to enhance operational effectiveness and safety.
- Conducted regular training sessions and drills to prepare the team for various emergency scenarios, improving overall readiness and response capabilities.
- Developed and maintained detailed documentation and records for all security incidents, providing valuable data for analysis and continuous improvement.
- Collaborated with other departments and external agencies to coordinate comprehensive security efforts, enhancing overall protection and risk mitigation.
- Utilized advanced security technology to monitor and assess potential threats, implementing proactive measures to prevent incidents.
- Maintained a high level of professionalism and discretion when handling sensitive information, ensuring confidentiality and trust.
- Actively participated in policy development and review, contributing to the creation of robust security protocols and procedures.
Education
Bachelor of Science - Criminal Justice
Everest College-Portland
Portland, OR07.2012
Skills
- Leadership and Training
- Emergency response
- Analyze and interpret security data
- Security software and technologies
- Critical thinking and problem-solving
- Risk assessment and threat analysis
- Attention to detail and ability to multitask
- Excellent communication skills, both written and verbal
- Developing and implementing security procedures and protocols
- Ability to collaborate effectively with cross-functional teams
- Strong organizational and time management skills
Certification
- CPR/AED
- First Aid
- DPSST Supervisory Manager and Unarmed Security License
Timeline
Police Dispatcher
WCCCA-Washington County 911
01.2024 - Current
Security Command Center Manager
SECURITAS SECURITY SERVICES USA
09.2013 - 01.2024
Security Command Center Supervisor
SECURITAS SECURITY SERVICES USA
08.2012 - 09.2013
Bachelor of Science - Criminal Justice
Everest College-Portland