Lindsey M. Farrar
Charlotte,VT
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
24
24
years of professional experience
Work History
Equestrian Boot Sales Representative
Misty View Equestrian
New England
04.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- This is done on weekends and evenings for fun and creativity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Design and consult clients Kingsley Equestrian boots throughout New England.
- Organized sales paperwork, presented proposals and finalized contracts.
Senior Risk Management Advisor
Hickok & Boardman Insurance Group
Burlington, Vermont
11.2013 - Current
- Assisted with Safety Risk Management through Value Added Service platform process (Focus Plans).
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Managed guaranteed cost, large deductible, self-insured and captive workers' compensation Insurance for clients.
- Educated clients on Best practices around workers' compensation.
- Managed relationships between clients with carriers adjusters and Defense counsel.
- Managed Occupational Health facility relationships from the ground up.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Collaborated on implementation of Safety and Risk management policies.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
- Presented Annual Workers compensation loss trend analysis to Clients.
- Utilized software to project Experience MOD's.
- Presented Seminars and Webinars for Clients and Prospects.
Registered Dental Assistant, Chairside
Dickinson & Branon Dental Care
St. Albans, Vermont
05.2012 - 11.2013
- Greeted patients in with friendliness and professionalism.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Worked closely with Dentist to provide effective assistance for specific aspects of business operation.
- Responsible for all Sterilization.
- Scheduling patients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated proactively with Dentists, immediately explained issues and teamed on appropriate solutions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
Registered Dental Assistant, Chairside
Karen Sperry DDs
South Burlington , Vermont
01.2009 - 05.2012
- Assisted dentist in management of medical or dental emergencies.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Restaurant Manager
The Abbey Group
Enosburg Falls, VT
01.2005 - 10.2008
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Retail Sales Consultant
Tc's Rvs
St. Albans, Vermont
01.2000 - 08.2005
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Business Administration And Management
University of Vermont
Burlington, VermontX-Ray Certification - Dental X-Ray
Boston University
Boston, MA02.2009
High School Diploma -
Bellows Free Academy
St. Albans, Vermont06.2005
CRM (Certified Risk Manager)
National Alliance
05.2021
RWCS (Registered Workers Compensation Specialist)
The National Registry
2018
WCP (Workers Compensation Professional)
AmComp
2021
Sales Training And Leadership Development
Dale Carnegie Training-St. Michael's College
Colchester, VT2013
Skills
- New Business Opportunities
- Risk Identification
- Industry Trend Analysis
- Executive-Level Presentations
- Customer Communication
- Network Development
- Microsoft Excel
- Implementing Safety Programs
- Compliance Risk Management
- Revenue Growth
- Creative Design
- Statistical Trends
- Injury Treatment
Accomplishments
- Licensed Workers Compensation Adjuster, Vermont, New York and New Hampshire.
- Vice President, CVAIP (Champlain Valley Association of Insurance Professionals).
- CVAIP, Meetings and Events Chair
- CVAIP, Budget Chair
- 2007, Legislative Bill Testimony PTSD for First Responders.
- 2015, CVAIP Risk Manager of the Year
- 2017, IAIP Region 1 (International Association of Insurance Professionals) Risk Manager of the Year, Princeton, NJ
- 2021, IAIP Region 1 Risk Manager of the Year
- 2021, IAIP International, Runner-Up for Risk Manager of the Year, Orlando, FL
Affiliations
- CVAIP
- IAIP
- Volunteer, Josh's House for Veterans
Timeline
Equestrian Boot Sales Representative
Misty View Equestrian
04.2022 - Current
Senior Risk Management Advisor
Hickok & Boardman Insurance Group
11.2013 - Current
Registered Dental Assistant, Chairside
Dickinson & Branon Dental Care
05.2012 - 11.2013
Registered Dental Assistant, Chairside
Karen Sperry DDs
01.2009 - 05.2012
Restaurant Manager
The Abbey Group
01.2005 - 10.2008
Retail Sales Consultant
Tc's Rvs
01.2000 - 08.2005
Business Administration And Management
University of Vermont
X-Ray Certification - Dental X-Ray
Boston University
High School Diploma -
Bellows Free Academy
CRM (Certified Risk Manager)
National Alliance
RWCS (Registered Workers Compensation Specialist)
The National Registry
WCP (Workers Compensation Professional)
AmComp
Sales Training And Leadership Development
Dale Carnegie Training-St. Michael's College
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