Lindsey Fenstermaker
Venus,PA
Summary
Accomplished professional with extensive experience at ASRC Federal, excelling in workflow optimization and compliance management. Proven ability to enhance productivity and customer satisfaction through effective communication and problem-solving. Skilled in QuickBooks and caregiving, demonstrating flexibility and attention to detail. Consistently recognized for improving processes and fostering collaborative environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Screening Technician
ASRC Federal
Boyers, Pennsylvania
10.2024 - Current
- Collaborated with team members to streamline workflow and improve productivity.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed documents for compliance with company standards and regulations.
- Assessed quality of submissions to ensure accuracy and completeness.
- Facilitated communication between departments to resolve discrepancies in submissions.
Full time stay at home mom
Unemployment
Venus, US
09.2022 - Current
- I'm the primary caregiver for my 11 year old and 5 year old.
- Manage all things in the household
- My husband is self employed and requires travel so most weeks it's just us girls.
PCA Personal Care Assistant/social services admin assistant
Life NWPA
Oil City, US
09.2023 - 09.2024
- Provide assistance to participants for basic care while here at the center
- Assist with bathing
- Assist with laundry
- Provide lunch and snacks for participants
- Facility cleaning
- Participate in wellness and fun activities with participants
- Supply ordering for Kitchen, central supply, and utility needs
- Properly reporting any necessary changes/needs to those necessary
- Home check in visits as needed
- Occasional home care coverage
- Other duties necessary for unfilled positions (social services, administrative assistant, medical records, intake, marketing)
- Documentation for attendance and supply distribution as well as other things
- Delivering marketing supplies to local businesses
- Giving facility tours to potential participants
- In home wellness checks
- Scanning, filing, organizing and obtaining, medical information and records
- Meeting social work needs (renewals, care plans, idt meetings)
- Filling in as supervisor when center manager is unable to
- Supervising pca's and utility aide
- Multiple other duties can be filled in as requested.
- I'm flexible and willing to learn anything as well as willing to fill a need as I find it instead of saying 'that's not my job'
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare team to develop individualized care plans.
- Monitored client health and reported changes to medical staff.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Facilitated communication between clients, families, and healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Self Employed
Jeanie Jo's
Fryburg, US
05.2021 - 09.2022
- Bookkeeping
- Payroll
- Inventory management
- Food prep and completion
- Scheduling
- QuickBooks
- Ordering
- Ensuring food licensing requirements were met.
- Customer service and satisfaction
- Catering
- Cleaning
- Amongst all other things involved in building and running a successful business
Stay at home mom/homemaker
Venus, US
05.2020 - 05.2021
- I'm the primary caregiver for my 11 year old and 5 year old.
- Manage all things in the household. Cooking, cleaning, finances, dr visits, shopping, transportation of kids to activities etc. all the mom things.
Caregiver for Elderly Family Member
Oil City, US
11.2017 - 05.2020
- Primary caregiver for my grandmother.
- Bathing
- Cooking
- Cleaning
- Shopping
- Dr appointments
- Med management
- Companionship
Call Center Representative
BLAIR
Remote, US
06.2017 - 02.2018
- Customer satisfaction
- Service customers via incoming calls
- Place orders
- Cancel orders
- Resolve customer issues
Clerk
PJ'S Country Market
Fryburg, US
05.2015 - 06.2017
- Customer service
- Money management
- Inventory management
- Food prep and completion
- Menu creation
- Cashiering
- Meat processing
- Deli
- Catering
- Helping create a positive and happy experience for all customers
Stay at home mom/homemaker
Tionesta, US
07.2012 - 05.2015
- I'm the primary caregiver for my child
- Manage all things in the household
- My husband is self employed and requires travel so most weeks it's just us girls.
Social Services Aide II
Clarion County Children and Youth Services
Clarion, US
06.2011 - 07.2012
- Supervised visitation with clients and children
- Scheduling visits
- Transportation of families as necessary
- Creating and implementing of budgets with client families and independent living kids.
- Job search assistance
- Casework documentation
- Assisting other caseworkers as needed.
- Assist with independent living youth cases.
- Travel for necessary trainings etc.
- Civil service position
Personal Care Aide
Community Resources for Independence
Oil City, US
12.2010 - 03.2012
- Provided in home personal care to clients.
- Duties included but were not limited to assisting with bathing, eating, cleaning, cooking, shopping, taking medication, as well as transporting to physician appointments as needed.
- Recording the proper documentation when necessary and reporting duties to the office.
- Completing and staying up to date with training requirements for the job
- First aid cpr certification
- Reporting travel, tracking mileage
Assistant Manager
Snowwater Treasures, Cranberry Mall
Cranberry, US
09.2010 - 01.2011
- Assisted manager with Accounts Payable, Accounts Receivable, Payroll
- Answering phone calls.
- Bank deposits
- Handling consignment agreements
- Scheduling employees and deliveries and other appointments.
- Cleaning
- Cashiering
- Inventory
- This store was only open through the holiday season.
Life Skills Worker II
Abraxas I
Marienville, US
09.2007 - 07.2010
- Responsible for the care and safety of 30 at risk youth.
- Responsible for recording information in their files such as groups and any kind of structured event attended by the client. (Community service, recovery meetings, fun activities, off grounds activities)
- Responsible for facilitation of therapeutic groups
- Making sure the clients basic needs are met.
- All background checks and clearances were completed for this position.
- Trained in Safe Crisis Management, First Aid/CPR, cultural differences as well as many others.
- Taking clients on community service trips was also a task I completed at least 3 times a week.
- Worked overtime as a Teacher's Aide at Arlene Lissner High School at Abraxas 1.
- Schedule community service activities
- Complete inventory and ordering of basic supplies for the dorm.
Education
High school diploma - Business
Sr High school
Seneca, PA06.2004
Skills
- Journal Entries
- Social Work
- Accounts Payable
- Budgeting
- Catering
- Crisis Management
- Caregiving
- Accounts Receivable
- Senior Care
- Home Care
- Financial Planning
- QuickBooks
- General Ledger Reconciliation
- Accounting
- General Ledger Accounting
- Office Management
- Bank Reconciliation
- Inventory control
- Business management
- Cashiering
- Case management
- Cash handling
- Account Reconciliation
- Financial Statement Preparation
- Payroll
- OSHA
- Human resources
- Computer literacy
- Communication skills
- Accounting software
- Bookkeeping
- Employment & labor law
- Interviewing
- Conflict management
- Customer relationship management
- Balance sheet reconciliation
- Regulatory reporting
- Compliance management
- Banking
- Customer service
- Typing
- Administrative experience
- Office experience
- Clerical experience
- HIPAA
- Windows
- Data collection
- Documentation review
- Organizational skills
- Forklift
- Direct sales
- Cash register
- Cooking
- Hospitality
- Driving
- Relationship management
- Document compliance
- Care plan development
- Workflow optimization
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Flexibility in roles
- Verbal and written communication
- Works Well Under Pressure
Certification
- Driver's License, 06/01/22, 06/01/26
- CPR Certification, 09/01/23, 09/01/25
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Assessments
- Medical receptionist skills, Proficient, 04/01/23
- Work style: Reliability, Proficient, 01/01/23
- Administrative assistant/receptionist, Proficient, 01/01/23
- Customer service, Proficient, 04/01/23
- Attention to detail, Proficient, 01/01/23
- Protecting patient privacy, Proficient, 05/01/23
- Customer focus & orientation, Proficient, 01/01/23
- Filing & organization, Proficient, 01/01/23
- Office manager, Proficient, 01/01/23
- Management & leadership skills: Impact & influence, Completed, 01/01/23
- Working with MS Word documents, Proficient, 01/01/23
References
References available upon request.
Timeline
Case Screening Technician
ASRC Federal
10.2024 - Current
PCA Personal Care Assistant/social services admin assistant
Life NWPA
09.2023 - 09.2024
Full time stay at home mom
Unemployment
09.2022 - Current
Self Employed
Jeanie Jo's
05.2021 - 09.2022
Stay at home mom/homemaker
05.2020 - 05.2021
Caregiver for Elderly Family Member
11.2017 - 05.2020
Call Center Representative
BLAIR
06.2017 - 02.2018
Clerk
PJ'S Country Market
05.2015 - 06.2017
Stay at home mom/homemaker
07.2012 - 05.2015
Social Services Aide II
Clarion County Children and Youth Services
06.2011 - 07.2012
Personal Care Aide
Community Resources for Independence
12.2010 - 03.2012
Assistant Manager
Snowwater Treasures, Cranberry Mall
09.2010 - 01.2011
Life Skills Worker II
Abraxas I
09.2007 - 07.2010
High school diploma - Business
Sr High school
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