Lindsey Fitting
Lancaster,PA
Summary
Focused and reliable server prioritizing an elevated guest experience through menu knowledge, recommendations, and excellent wine pairings. Skilled in anticipating guest needs and resolving errors in service efficiently. Friendly and inviting personality with guests, and helpful team player working toward an overall successful service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Server
Plough
07.2022 - 06.2024
- Greeted customers with a friendly, welcoming demeanor.
- Poured water for guests upon arrival and informed guests of any food or beverage specials.
- Ensured guest safety by inquiring about allergies before finalizing the order.
- Enhanced dining experience by recommending wine pairings that would compliment the guest's meal.
- Demonstrated knowledge of upscale menu offerings, including uncommon ingredients to help guests decide on a meal or beverage.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Communicated errors in service to management and guests to resolve complaints, promoting customer satisfaction.
- Maintained a clean dining room and work area, and completed all necessary side work during slow periods in service.
- Laundered linens throughout service to ensure guests would have fresh, clean napkins on the table.
- Elevated guest experience on special occasions such as birthdays, anniversaries, and holidays through conversation and a special dessert offering.
Amazon Prime Store Shopper
Whole Foods Market Inc
02.2022 - 04.2022
- Packed grocery orders according to food safety standands, preventing cross contamination and holding items at the correct temperature.
- Provided excellent substitutions for out of stock products to ensure customer satisfaction.
- Assisted team members in locating items and packing orders.
- Delivered orders to the customer's vehicle promptly and safely.
- Maintained a clean work environment during slow periods.
Crew Member
Tropical Smoothie Cafe
05.2019 - 08.2019
- Took orders at the register with a friendly, professional demeanor.
- Prepared meals and smoothies to the guest's liking.
- Adhered to food safety laws during preparation, including use of accurate labels, defrosting meat correctly, and avoiding cross contamination.
- Opened and closed cash registers daily.
- Cleaned and sanitized food preparation area, appliances, and utencils throughout the shift.
Education
Bachelor of Science - Business Administration And Management
Kutztown University of Pennsylvania
Kutztown, PA05.2022
Skills
- Cleaning and sanitizing
- Allergy awareness
- Cash Handling
- Safe Food Handling
- Wine Knowledge
- Food and beverage pairings
- Alcohol Service
- Team Player
- Problem-solving abilities
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
Certification
RAMP Certified
Timeline
Restaurant Server
Plough
07.2022 - 06.2024
Amazon Prime Store Shopper
Whole Foods Market Inc
02.2022 - 04.2022
Crew Member
Tropical Smoothie Cafe
05.2019 - 08.2019
Bachelor of Science - Business Administration And Management
Kutztown University of Pennsylvania