Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lindsey Flores

Colorado City,TX

Summary

Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Walmart
05.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Obtained training and became a vaccinating technician, also received cpr license.
  • Assisted pharmacist on designated wellness days which pertained to giving vaccines and testing customers glucose, cholesterol, and blood pressure.

Psychiatric Nursing Assistant

Big Spring State Hospital
11.2017 - 06.2021
  • Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of psychiatric nursing assistance.
  • Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
  • Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff members.
  • Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
  • Assisted with showers with our geriatric patients.
  • Took patients vitals and assisted with meal times

Clerk

7-11 Convenience Store
12.2015 - 06.2016
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided strong customer service skills.
  • Was responsible for keeping store clean and stocked.
  • Accurately keeping up with my register and dropping off deposits to the bank.
  • Assisting with shift change and making sure everything was stocked and tea and coffee was made for the next shift.
  • Put up the truck in a timely manner.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Assistant Manager

Sonic Drive in
06.2013 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

GED -

Wallace Accelerated High School
312 E 12th Street
05.2009

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Insurance Billing
  • Medication Dispensing
  • Pharmacology knowledge
  • Drug Classification Knowledge
  • Pharmaceutical Calculations
  • Prescription Interpretation
  • Prescription Filling
  • Customer Service
  • Certified Pharmacy Technician (CPhT)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walmart
05.2022 - Current

Psychiatric Nursing Assistant

Big Spring State Hospital
11.2017 - 06.2021

Clerk

7-11 Convenience Store
12.2015 - 06.2016

Assistant Manager

Sonic Drive in
06.2013 - 04.2016

GED -

Wallace Accelerated High School

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Lindsey Flores