Lindsey Ford
Mechanicsville,VA
Summary
I am an encouraging manager and analytical problem-solver with a unique set of talents for team building, leadership, and motivation. I have developed excellent customer relations aptitude and strong relationship-building skills enabling effective connections with clients and stakeholders. I am also proficient in independent decision-making and sound judgment to positively impact company success. I believe dedication to training, development, and morale-building strategies enhance employee engagement and boost organizational performance.
I am planning a move to the Denver area soon and would love to speak with you!
Overview
10
10
years of professional experience
Work History
General Manager
Bowlero Corporation
04.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Recruiter
Goodwin Recruiting
07.2023 - 02.2024
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
District Manager
Waffle House Restaurant
03.2021 - 05.2023
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Clubhouse General Manager
Brandermill Country Club
08.2019 - 01.2021
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Food and Beverage Manager
Country Club Of Virginia
06.2018 - 08.2019
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Food and Beverage Operations Manager
Tahiti Village Resort
12.2014 - 06.2018
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Improved customer satisfaction by implementing new food and beverage service standards.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ06-2025
Skills
- Leadership and team building
- Problem Resolution
- P&L Management
- Team training and development
- Consistently meet goals
- Customer Retention
- Process Improvements
- Exceptional interpersonal communication
- Purchasing and planning
- New Business Development
Timeline
General Manager
Bowlero Corporation
04.2024 - Current
Recruiter
Goodwin Recruiting
07.2023 - 02.2024
District Manager
Waffle House Restaurant
03.2021 - 05.2023
Clubhouse General Manager
Brandermill Country Club
08.2019 - 01.2021
Food and Beverage Manager
Country Club Of Virginia
06.2018 - 08.2019
Food and Beverage Operations Manager
Tahiti Village Resort
12.2014 - 06.2018
Bachelor of Science - Psychology
Arizona State University
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