Lindsey Foreman
Moseley,VA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and finance sectors, notably at Humana. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in productivity. Skilled in data entry and customer relations, adept at fostering vendor relationships and ensuring compliance with regulations. Demonstrated ability to lead teams towards achieving high levels of customer service and operational efficiency.
Overview
22
22
years of professional experience
Work History
Accounts Payable Specialist
Uphoff Ventures
01.2024 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Medical Records Retrieval Specialist
Care Plus
01.2014 - 09.2015
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Developed strong relationships with external partners, enabling efficient collaboration on shared projects and initiatives.
- Trained new Medical Records Retrieval Specialists, ensuring a thorough understanding of company policies and procedures.
- Achieved high levels of customer satisfaction by promptly addressing queries from both internal and external stakeholders regarding medical record requests.
Medical Records Retrieval Specialist
Humana
10.2011 - 03.2013
- Optimized workflow through continuous process improvement, leading to increased productivity within the team.
- Served as a reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Medical Call Center Specialist
VCU Health Systems
06.2010 - 09.2011
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing patient inquiries.
- Improved overall call center efficiency by providing constructive feedback during team meetings and training sessions.
- Stayed current on healthcare industry trends and changes in regulations to provide accurate information to callers.
- Boosted department morale by maintaining a positive attitude, even under pressure from high call volumes or challenging situations.
- Provided after-hours support as needed, demonstrating flexibility and commitment to quality customer service at all times.
- Ensured HIPAA compliance while managing confidential patient data in electronic health records systems.
Pre-Service Representative
Commonwealth Health Systems
01.2008 - 06.2010
- Performed continuous quality control checks on information entered into company databases, minimizing errors that could lead to complications in service delivery later on.
- Conducted regular audits of client accounts to ensure accuracy and compliance with relevant guidelines and regulations.
- Provided exceptional support during peak periods by adjusting workload distribution among team members as needed.
- Enhanced customer experience by addressing and resolving pre-service inquiries in a timely manner.
Horizon Patient Folder Analyst
Decatur Memorial Hospital
01.2003 - 01.2010
- Enhanced team productivity with efficient folder management and document retrieval processes.
- Provided excellent customer service while assisting colleagues in locating specific documents within the extensive filing system.
- Maintained confidentiality of sensitive information by adhering to company policies and industry regulations regarding recordkeeping.
- Performed routine quality checks on the folder system''s organization and accuracy, making necessary adjustments to maintain a high level of efficiency and effectiveness.
Education
Medical Transcription Certificate - Medical Transcription
Career Step
Springville, UT06.2010
Associate Of Business Administration -
Richland Community College
Decatur, IL2003
Skills
- Entry verification
- Data inputting
- Invoice processing
- Customer relations
- Time management
- Vendor relationships
- Bank reconciliation
- Data entry
- Problem-solving
- Teamwork and collaboration
- Schedule management
- Customer relationship management
- Office administration
- Scheduling
- Documentation skills
- Insurance verification
- Bookkeeping
Timeline
Accounts Payable Specialist
Uphoff Ventures
01.2024 - Current
Medical Records Retrieval Specialist
Care Plus
01.2014 - 09.2015
Medical Records Retrieval Specialist
Humana
10.2011 - 03.2013
Medical Call Center Specialist
VCU Health Systems
06.2010 - 09.2011
Pre-Service Representative
Commonwealth Health Systems
01.2008 - 06.2010
Horizon Patient Folder Analyst
Decatur Memorial Hospital
01.2003 - 01.2010
Medical Transcription Certificate - Medical Transcription
Career Step
Associate Of Business Administration -
Richland Community College
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