Lindsey Foth
Burlington,CO
Summary
Professional Secretary with over 16 years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
10
10
years of professional experience
Work History
Office Secretary
Schaal Feeders, LLC
01.2022 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Created and updated cattle records and files to maintain document compliance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
Customer Service Representative
AeroCare Holdings Inc.
03.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Ensured data confidentiality through strict adherence to security protocols and guidelines.
- Supported Ventilator team as needed
Medical Receptionist
Parke Health Center
10.2020 - 02.2021
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Customer Service Representative
AeroCare Holdings Inc.
04.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured patient safety by adhering to strict sanitization protocols when handling DME equipment.
- Set up DME equipment in the home as well as educated patient and family on proper use of equipment
- On -Call CSR duties, worked weekends, evenings, and holidays.
Staff Development Coordinator
Grace Manor Care Center
07.2015 - 04.2018
- Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
- Worked with managers to identify internal talent and plan development pathways.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Performed reviews of employee work performance to check for areas in need of additional training.
Secretary
Schaal Physical Therapy & Fitness Center, LLC
12.2013 - 07.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for clinic and fitness center
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
High School Diploma -
Bethune High School
BethuneNo Degree - Child Education
Tabor College
Hillsboro, KSSkills
- Scheduling appointments
- File Management
- File Organization
- Reception oversight
- Schedule Management
- Verbal Communication
Timeline
Office Secretary
Schaal Feeders, LLC
01.2022 - Current
Customer Service Representative
AeroCare Holdings Inc.
03.2021 - 03.2022
Medical Receptionist
Parke Health Center
10.2020 - 02.2021
Customer Service Representative
AeroCare Holdings Inc.
04.2018 - 10.2020
Staff Development Coordinator
Grace Manor Care Center
07.2015 - 04.2018
Secretary
Schaal Physical Therapy & Fitness Center, LLC
12.2013 - 07.2015
High School Diploma -
Bethune High School
No Degree - Child Education
Tabor College
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