Lindsey Freeman
Laurel,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the member service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Dixie Electric Power Assn
02.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Financial Customer Service Representative
Trustmark National Bank
10.2012 - 02.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Northeast Jones High School
Laurel, Ms 05.2003
Skills
- Inbound Phone Call Management
- Customer Support
- Problem-Solving Skills
- Call Center Operations
- Customer Communication
Timeline
Call Center Representative
Dixie Electric Power Assn
02.2022 - Current
Financial Customer Service Representative
Trustmark National Bank
10.2012 - 02.2022
High School Diploma -
Northeast Jones High School
Similar Profiles
Andrew PerryAndrew Perry
Geographic Information Systems Intern at Tri-County Electric Co-Op AssnGeographic Information Systems Intern at Tri-County Electric Co-Op Assn
Andrew PerryAndrew Perry
Geographic Information Systems Intern at Tri-County Electric Co-Op AssnGeographic Information Systems Intern at Tri-County Electric Co-Op Assn
Heather FonteleraHeather Fontelera
Field Service Technician at Tri-County Electric Co-Op AssnField Service Technician at Tri-County Electric Co-Op Assn
Mason BatesMason Bates
Lineman at MDR ConstructionLineman at MDR Construction
Jamarcus SmithJamarcus Smith
Shift Manager at Buffalo Wild WingsShift Manager at Buffalo Wild Wings