Lindsey Fulcher
Augusta,GA
Summary
With over 22 years at T's Restaurant, I've excelled in roles from server to manager, demonstrating exceptional customer service and team leadership. My proactive approach in recruiting, mentoring, and enforcing high standards in service and cleanliness has significantly enhanced team performance and customer satisfaction. Skilled in time management and decision-making, I've consistently improved operational efficiency.
Overview
24
24
years of professional experience
Work History
Server
Metro Diner
09.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Downtown T's
02.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Manager
T's Restaurant
06.2001 - 09.2020
- Server for 10 yrs.
- Bartender for 6 yrs.
- Cook for 6 yrs.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored, and trained team members in order to improve their job performance. Worked in close collaboration with team members to ensure customer received high quality service.
- Enforce sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed day to day operations of restaurant, including scheduling, budgeting and inventory control.
- Inspected dining and serving areas for cleanliness and proper setup.
- Adhere to all health department regulations regarding food storage and preparation. Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Processed payments accurately and efficiently with POS system.
- Completed regular bar inventories and daily requisition sheets.
- Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control.
- Managed multiple tasks simultaneously while remaining organized in a fast pace environment.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Server
Metro Diner
09.2023 - Current
Server
Downtown T's
02.2021 - 08.2023
Manager
T's Restaurant
06.2001 - 09.2020
High School Diploma -
Cross Creek High School
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