Lindsey Gambino
Browns Summit
Summary
Compassionate Direct Support Professional with extensive experience at Servant's Heart, skilled in crisis management and relationship building. Successfully enhanced client self-sufficiency through tailored care plans and effective medication administration. Committed to fostering independence and well-being, while advocating for clients' rights and promoting a safe, inclusive environment.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Servant's Heart
01.2022 - 03.2024
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Direct Support Professional
Autism Society of NC
08.2021 - 12.2021
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Transported clients to medical and dental appointments to provide support.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Direct Support Professional
Servant's Heart
08.2015 - 07.2021
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
Sales Associate
FYE
12.2013 - 07.2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative/Shift Manager
Domino's Pizza
07.2011 - 11.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Northeast Guilford High School
McLeansville, NCSkills
- Medication administration
- Relationship building
- Transportation
- Behavior redirection
- Crisis management
- Goal setting
- Direct patient care
- Active listening
- Transportation assistance
- Problem-solving
- Decision-making support
- Client support
- Time management
- Housekeeping
- Fast learner
- Organizational skills
- Safety compliance
- Medication management
- Hygiene assistance
Timeline
Direct Support Professional
Servant's Heart
01.2022 - 03.2024
Direct Support Professional
Autism Society of NC
08.2021 - 12.2021
Direct Support Professional
Servant's Heart
08.2015 - 07.2021
Sales Associate
FYE
12.2013 - 07.2014
Customer Service Representative/Shift Manager
Domino's Pizza
07.2011 - 11.2013
High School Diploma -
Northeast Guilford High School