Lindsey Genereaux
Navarre,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of attention to detail.
Overview
20
20
years of professional experience
Work History
Reimbursement Order Management Supervisor
Cochlear Americas
04.2023 - Current
- Resolved complex customer issues by working cross-functionally with other departments to identify root causes and implement corrective actions.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and implemented strategies to improve region and team productivity and efficiency.
- Fostered a positive work environment that promoted collaboration, teamwork, ownership, accountability among employees.
- Promoted a culture of continuous improvement within the team, encouraging innovation in addressing operational challenges.
- Ensured compliance with company policies, procedures, and industry regulations in the handling of all orders.
- Participated in strategic planning initiatives to align the order management team's goals with overall company objectives.
- Resolved conflicts between team members and addressed complaints or grievances.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties and company policies for rapid onboarding.
- Reviewed orders for accuracy, errors and omissions to minimize escalations.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Managed a team of order management professionals, providing coaching and development opportunities for career growth.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pre-Claim Reimbursement Specialist
Cochlear Americas
04.2022 - Current
- Performed benefit investigations for Cochlear devices with insurance companies.
- Created recipient accounts for order placement.
- Initiated Softband/SoundArc initial system orders in Oracle.
- Requested and analyzed required medical documents needed for insurance authorizations.
- Submitted authorizations to insurance companies via portals, fax and phone.
- Discussed orders with clinics, audiologists and recipients.
- Collected coinsurance payments and applied them to recipient orders.
- Worked with fellow team members to troubleshoot insurance and order issues.
- Mentored new staff members and contributed to training.
- Attended weekly and monthly team and region meetings.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
Surgery Scheduler
Shoreline Orthopaedics
05.2020 - 04.2022
- Scheduled surgeries and acquired authorizations for 5 orthopedic surgeons.
- Scheduled pre and post surgery office visits.
- Guided patients through total-joint replacement surgeries.
- Generated durable medical equipment prescriptions.
- Operated closely with surgeons, advanced practice providers and office staff to maintain exceptional patient care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Received and routed laboratory results to correct clinical staff members.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained payments from patients and scanned identification and insurance cards.
Office Manager, Surgery Scheduler
Urologic Consultants, P.C
08.2015 - 05.2020
- Scheduled surgeries and acquired authorizations for 3 urologic surgeons.
- Scheduled procedures and obtained authorizations for third-line therapies for 1 urologic surgeon.
- Supervised and led 6 direct reports.
- Assisted in supervising 10+ reports at secondary location.
- Managed and signed time-off requests and time cards.
- Attended meetings for practice engagement with Spectrum and Metro Health Systems.
- Worked directly with Spectrum and Metro Health systems to obtain and release surgical blocks.
- Answered multi-line phone system.
- Handled surgeon and APP surgical issues after hours if needed.
- Handled patient and PCP concerns and issues.
- Reviewed new candidate resumes and performed interviews.
- Trained new staff members.
- Worked closely with nursing and billing staff to ensure all patient accounts were accurate and scheduled properly.
- Entered new patient paperwork and obtained patient records including images from various health care systems.
- Established team priorities, maintained schedules and monitored performance.
- Reported to senior management on organizational performance and progress toward goals.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Physical Therapy Coordinator
Urologic Consultants, P.C
07.2014 - 08.2015
- Greeted and checked patients into office for scheduled appointments.
- Entered patient data into medical database using MedEvolve and UroChart programs while honoring HIPAA compliance.
- Answered multi-line phone system.
- Validated patient information with numerous insurance companies for eligibility and benefits.
- Cleaned and prepared physical therapy treatment rooms.
- Worked alongside nurses and doctors to ensure patients were given quality care.
- Provided compassionate care while maintaining professionalism in all interactions with patients and their families.
- Streamlined appointment scheduling processes, resulting in increased efficiency and patient satisfaction.
Office Manager
Whirlpool Corporation
04.2004 - 07.2014
- Kept building stocked with necessary tools for functionality.
- Employee management; including 10 direct reports.
- Executed all domestic and international shipping.
- Managed temporary employees and payroll.
- Maintained direct contact with Whirlpool Corporation Corporate Headquarters and its employees.
- Managed all daily building operations.
- Scheduled daily product deliveries to Whirlpool Corporation laboratories and docks.
- Ensured high employee performance through training and compliance programs.
- Handled and resolved employee performance issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
Education
Bachelor of Science in Public Health - SociologyPublic Health
The University of Alabama
Tuscaloosa, AL05.2027
Skills
- Team building
- Relationship Building
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Task Prioritization
- Interpersonal Communication
- Public Speaking
- Conflict Resolution
- Project Planning
- Self-Directed
Timeline
Reimbursement Order Management Supervisor
Cochlear Americas
04.2023 - Current
Pre-Claim Reimbursement Specialist
Cochlear Americas
04.2022 - Current
Surgery Scheduler
Shoreline Orthopaedics
05.2020 - 04.2022
Office Manager, Surgery Scheduler
Urologic Consultants, P.C
08.2015 - 05.2020
Physical Therapy Coordinator
Urologic Consultants, P.C
07.2014 - 08.2015
Office Manager
Whirlpool Corporation
04.2004 - 07.2014
Bachelor of Science in Public Health - SociologyPublic Health
The University of Alabama
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