Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving everyone a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Athletic Department Housekeeping
WASHINGTON & LEE UNIVERSITY
Lexington, VA
01.2016 - 03.2020
Clean and organize classrooms, offices, locker room, and training rooms
Set up equipment and sell tickets/merchandise at home games/tournaments
Organized game day operations for home games, including setup of facilities and equipment.
Customer Service Manager
WALMART SUPERCENTER
Lexington, VA
01.2015 - 01.2016
Provided exceptional customer service to ensure customer satisfaction.
Monitored staff performance to ensure adherence to customer service standards.
Assisted cashiers with resolving customer complaints and inquiries.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy.
Records Clerk
Rockbridge Regional Jail
Lexington, VA
01.2007 - 11.2012
Maintained accurate and up-to-date records of all documents and files.
Prepared, sorted and indexed documents for data entry into the computer system.
Filed physical copies of important documents for future reference.
Retrieved requested files from archives as needed.
Performed quality control checks to ensure accuracy of information entered into database.
Responded promptly to inquiries about records management processes.
Generated reports on file activity within specified time frames.
Teller Manager
SunTrust
Lexington, VA
08.2004 - 01.2007
Developed and implemented a customer service training program for new tellers.
Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
Ensured adherence to bank policies and procedures by all tellers.
Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
Maintained relationships with customers through ongoing communication about products and services available.
Assisted in the development of strategies to increase sales within the branch network.
Reviewed customer account information for accuracy prior to processing transactions.