Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Gilbert

Buena Vista,VA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving everyone a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Athletic Department Housekeeping

WASHINGTON & LEE UNIVERSITY
Lexington, VA
01.2016 - 03.2020
  • Clean and organize classrooms, offices, locker room, and training rooms
  • Set up equipment and sell tickets/merchandise at home games/tournaments
  • Organized game day operations for home games, including setup of facilities and equipment.

Customer Service Manager

WALMART SUPERCENTER
Lexington, VA
01.2015 - 01.2016
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.

Records Clerk

Rockbridge Regional Jail
Lexington, VA
01.2007 - 11.2012
  • Maintained accurate and up-to-date records of all documents and files.
  • Prepared, sorted and indexed documents for data entry into the computer system.
  • Filed physical copies of important documents for future reference.
  • Retrieved requested files from archives as needed.
  • Performed quality control checks to ensure accuracy of information entered into database.
  • Responded promptly to inquiries about records management processes.
  • Generated reports on file activity within specified time frames.

Teller Manager

SunTrust
Lexington, VA
08.2004 - 01.2007
  • Developed and implemented a customer service training program for new tellers.
  • Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
  • Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
  • Ensured adherence to bank policies and procedures by all tellers.
  • Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
  • Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
  • Maintained relationships with customers through ongoing communication about products and services available.
  • Assisted in the development of strategies to increase sales within the branch network.
  • Reviewed customer account information for accuracy prior to processing transactions.

Education

High School Diploma -

PARRY MCCLUER HIGH SCHOOL
Buena Vista, VA
05.2004

Skills

  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Records Management
  • Bookkeeping
  • Check processing
  • Time Management

Timeline

Athletic Department Housekeeping

WASHINGTON & LEE UNIVERSITY
01.2016 - 03.2020

Customer Service Manager

WALMART SUPERCENTER
01.2015 - 01.2016

Records Clerk

Rockbridge Regional Jail
01.2007 - 11.2012

Teller Manager

SunTrust
08.2004 - 01.2007

High School Diploma -

PARRY MCCLUER HIGH SCHOOL
Lindsey Gilbert