Lindsey Gipson
Mayfield,KY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Worker
WKCTC
08.2022 - Current
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Assisted in research projects by collecting data, conducting literature reviews, and compiling findings for presentation to faculty or supervisors.
- Supported academic success by proactively offering tutoring services in specific subject areas, resulting in higher grades for participating students.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Provided valuable input during department meetings, often contributing ideas that led to improvements in workflow efficiency or student satisfaction levels.
- Improved communication between students and administration by serving as a liaison during student council meetings or other official functions where representation was needed.
- Assisted in the development of new campus initiatives, contributing ideas and researching potential best practices in order to achieve desired outcomes.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Took meeting notes and compiled paperwork to support department.
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
Pharmacy Technician
Walmart
01.2022 - 06.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Team Lead
Walmart
04.2021 - 01.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Online Grocery Pickup Associate
Walmart
04.2020 - 04.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Utilized customer feedback to improve product offerings.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Associate's Degree -
West Kentucky Community And Technical College
Paducah, KY05.2024
Skills
- Event Planning
- Leadership
- Compounding Medications
- HIPAA
- Organizational Skills
- Office Management
- Microsoft Office
- Fundraising
- Recruiting
- Medical Records
- Epic
- Data Entry
- Team Development
- Strategic Planning
- Team Collaboration
- Task Prioritization
Certification
SRNA Certification License # 50255858
Organizations
- Phi Theta Kappa Honors Society
- Student Government Association Vice President '22-23 President '23-'24As President of this organization I serve on the WKCTC Board of Directors as the Student Representative. The Purpose of SGA is to help facilitate student/faculty relations, to ensure that student concerns and needs are resolved, and to oversee student clubs and other activities.
- Alpha Epsilon Beta- Secretary. This group fundraises and volunteers in the community.
Awards
WKCTC Student of the Month- November 2023
Student Government Vice Presidential Leadership Award 2023
KCTCS Leadership Academy Award- 2024
Timeline
Student Worker
WKCTC
08.2022 - Current
Pharmacy Technician
Walmart
01.2022 - 06.2022
Team Lead
Walmart
04.2021 - 01.2022
Online Grocery Pickup Associate
Walmart
04.2020 - 04.2021
Associate's Degree -
West Kentucky Community And Technical College