Lindsey Giustino
Algonquin,IL
Summary
Dynamic catering professional with extensive experience at Cucina Bella, excelling in event planning and customer relationship management. Proven track record in developing customized menus and enhancing client satisfaction through effective communication and problem-solving. Skilled in staff supervision and compliance management, ensuring high standards of service and operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Catering Manager
Cucina Bella
Algonquin, Illinois
07.2016 - Current
- Planned and organized catering events for diverse clientele, ensuring high standards of service.
- Coordinated with kitchen staff to guarantee timely food preparation and delivery.
- Maintained cleanliness and organization of catering equipment and workspaces.
- Developed customized menus based on customer preferences and budget constraints.
- Resolved customer complaints promptly to enhance satisfaction.
- Supervised waitstaff during events to uphold quality service standards.
- Managed daily operations, including recruitment, training, and performance evaluations of catering personnel.
- Ensured compliance with health, safety, and alcohol service regulations across all operations.
Server
Cooper's Hawk Winery and Restaurant
Algonquin, Illinois
11.2023 - 03.2024
- Delivered exceptional customer service to elevate dining experiences.
- Collaborated with kitchen staff to ensure timely food service and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and wine pairings to enhance choices.
- Processed customer orders accurately using point-of-sale system.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Handled monetary transactions accurately while adhering to cash handling procedures.
- Ensured high standards of service to foster positive dining atmosphere.
Bartender
Bella's Woodfire Pizzaria
algonquin, IL
05.2023 - 10.2023
- Mixed and served cocktails per established recipes and customer preferences.
- Maintained cleanliness of bar area to ensure a safe environment for guests.
- Engaged with guests to create a welcoming atmosphere and enhance overall experience.
- Processed payments accurately using point-of-sale systems for all transactions.
- Stocked bar supplies and organized inventory to optimize service flow.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints professionally, ensuring satisfaction.
Education
High School Diploma -
Harry D. Jacobs High School
Algonquin, IL05-2018
Skills
- Event planning
- Menu development
- Compliance management
- Staff supervision
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Catering management
- Staff scheduling
- Food and beverage sales
Affiliations
Oil Painting
References
References available upon request.
Timeline
Server
Cooper's Hawk Winery and Restaurant
11.2023 - 03.2024
Bartender
Bella's Woodfire Pizzaria
05.2023 - 10.2023
Assistant Catering Manager
Cucina Bella
07.2016 - Current
High School Diploma -
Harry D. Jacobs High School
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