Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Gooch

46060, Noblesville, IN,IN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Safeco
Carmel, IN
11.2012 - 06.2015
  • Delivered accurate product and service information to customers to enhance experience.
  • Maintained detailed records of customer interactions for future reference.
  • Resolved complex customer issues by collaborating with departments to create effective solutions.
  • Identified upselling opportunities based on thorough analysis of customer needs.
  • Provided timely resolution of customer complaints, ensuring satisfaction.
  • De-escalated challenging situations while maintaining a calm and friendly demeanor.
  • Answered inbound calls to facilitate seamless customer service delivery.

Server/Bartender

Champions Sports Bar/White Lodging Services
Indianapolis, IN
05.2002 - 10.2012
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Traveled to assist in opening other restaurants and to assist in training new servers and bartenders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests to assist in generating repeat business.
  • Provided exceptional service to high volume of daily customers.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Effectively multitasked within fast-paced environment.

Education

Some College (No Degree) - Sports And Fitness Administration

IUPUI
Indianapolis, IN

Skills

  • Customer service
  • Conflict resolution
  • Record keeping
  • Product knowledge
  • Upselling techniques
  • Customer relationship management
  • Empathy and patience
  • Cash handling
  • Inventory management
  • Effective communication

Timeline

Customer Service Representative

Safeco
11.2012 - 06.2015

Server/Bartender

Champions Sports Bar/White Lodging Services
05.2002 - 10.2012

Some College (No Degree) - Sports And Fitness Administration

IUPUI

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Lindsey Gooch