Summary
Overview
Work History
Education
Skills
Timeline
PERSONAL INFORMATION
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Lindsey Gray

Cedar Park,TX

Summary

Dynamic Case Manager with over three years of experience in enhancing resident care and administrative efficiency. Expertise in resident administration and case management, ensuring seamless operations and effective communication across agencies working with the unhoused community. Proven ability to navigate complex resident needs while maintaining a focus on compassionate service. Adept at managing diverse responsibilities within fast-paced environments, demonstrating strong organizational skills and a commitment to improving resident outcomes. Seeking to leverage experience in a challenging new role to continue making a positive impact in the unhoused community.

Overview

12
12
years of professional experience

Work History

Case Manager

Urban Alchemy
09.2022 - 09.2025
  • In the role of Case Manager at Urban Alchemy, the focus is on implementing programs that support individuals in navigating challenges related to housing, employment, and overall well-being. This position requires strong interpersonal skills to build relationships with clients and provide tailored assistance. Collaboration with various community resources and stakeholders is essential to create effective care plans that address each person's unique circumstances.
  • Successfully developed and executed individualized plans that improved resident outcomes and self-sufficiency.
  • Enhanced community partnerships, increasing access to vital resources for resident.
  • Conducted regular assessments to track progress and adjust services as needed.

Patient Administration

B. Lynne Gray Family Practice
02.2016 - 09.2021
  • As a Patient Administration professional at B. Lynne Gray Family Practice, the role involved managing patient records, scheduling appointments, and ensuring smooth operations within the practice. This position required attention to detail and the ability to handle sensitive information with confidentiality. Strong communication skills were essential for interacting with patients and healthcare staff effectively.
  • Streamlined appointment scheduling processes, reducing patient wait times significantly.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Provided exceptional customer service, enhancing patient satisfaction and engagement.

Receptionist/Physical Therapist

Advanced Chiropractic
05.2013 - 02.2016
  • In the capacity of Receptionist/Physical Therapist at Advanced Chiropractic, responsibilities included managing front desk operations while assisting in patient rehabilitation exercises. This dual role demanded excellent organizational skills and the ability to provide compassionate care to patients. Effective communication was key in coordinating appointments and ensuring a positive patient experience.
  • Facilitated patient intake and supported physical therapy sessions, contributing to improved recovery outcomes.
  • Managed office supplies and documentation, ensuring a well-organized front office.
  • Developed strong relationships with patients, enhancing their overall experience at the clinic.

Education

Southern New Hampshire University

Skills

  • Case Management
  • Patient Administration
  • Organizational Skills
  • Interpersonal Skills
  • Effective Communication
  • Customer Service
  • Multitasking
  • Quick Learner
  • Social work
  • Adaptability
  • Problem-solving
  • Time management
  • Case documentation

Timeline

Case Manager

Urban Alchemy
09.2022 - 09.2025

Patient Administration

B. Lynne Gray Family Practice
02.2016 - 09.2021

Receptionist/Physical Therapist

Advanced Chiropractic
05.2013 - 02.2016

Southern New Hampshire University

PERSONAL INFORMATION

  • Address: 301 Silent Spring Dr. , Cedar Park, TX
  • Driving License: Yes


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Lindsey Gray